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Skills

  • Golf Product Knowledge
  • Initiative equipment
  • Employee Onboarding
  • Team building
  • Client satisfaction management
  • Security monitoring
  • Inventory control management
  • Communications
  • Time management
  • Product forecasting

Work Experiences

  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of the refreshments counter, which included selling food to customers and ensuring that there was enough product and supply on hand to meet demand.
  • Looked for industry trends on social media and through online sources.
  • Achieved Outstanding Service Award for consistently maintaining excellent customer service ratings of 49% or higher over 18 months.
  • Analyzed daily sales results and provided weekly reports, aligning merchandise promotions based on key sales insights.
  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Achieved a Employee of the Year.
  • Analyzed daily sales results.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.

Summaries

  • Achieved better pricing terms.
  • Achieved a 100% satisfaction rate.
  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.
  • Follows all rules and safety procedures while performing shift duties.
  • Achieved a 39% rise in member engagement over several months.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Golf Shop Coordinator is a multi-talented Golf Shop Coordinator who is consistently rewarded for planning and operational improvements.
  • Adept in analyzing daily sales numbers.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with club departments.

Accomplishments

  • Facilitated the smooth execution of tournaments and golf clinics, contributing to a 25% rise in customer participation at events.
  • Introduced an automated inventory tracking system, reducing stock discrepancies by 49% and improving restock efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured full compliance with all retail, hospitality, and safety regulations, receiving a Excellence Award for excellence in operations management.
  • Ensured all retail operations, from sales to customer service, consistently met and exceeded operational benchmarks set by corporate standards.
  • Developed and launched a digital sales initiative contributing to a 56% increase in golf shop revenue within two years.
  • Developed custom reports using Workday, resulting in more informed decisions around inventory management and sales forecasting.
  • Designed and drove a social media marketing campaign that improved in-store event attendance by 20% within several months.
  • Maintained a consistent Excellence Award standard in employee performance and customer service, improving overall satisfaction by 15%.
  • Utilized time management skills to meet tight sales targets consistently, finishing within the top 19% of coordinators in Raleigh annually.

Affiliations

  • Ambassador, Golf Retail Innovation Forum 2019
  • Association of Information Technology Professionals
  • Rotary International
  • Freemason
  • Professional Golfers' Association (PGA) Affiliate
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Participant, Retail Analytics Summit 2022
  • Leader, Golf Tournament Sales & Marketing Committee system
  • Certified Team Trainer, system

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Service Excellence Certification – system
  • ECommerce Essentials Certificate Brightline
  • USGA Rules of Golf Certification - 2022
  • Point-of-Sale (POS) Systems Specialist Certification
  • Leadership & Team Management for Retail Professionals Certification Northwind
  • ServSafe
  • Merchandising and Product Display Certification system
  • Hospitality and Tourism Management Certificate - method
  • Apple Certified Associate (ACA)

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