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Skills

  • Recruitment
  • Cash handling and reconciliation
  • Event planning and execution
  • Opening and closing procedures
  • Project organization
  • Foot Traffic and Social Media Engagement
  • Sanitizing understanding
  • Local and International Client Relations
  • Food production management
  • Budgets

Work Experiences

  • Collaborated in the design of seasonal tasting flights and pairings to drive customer engagement, resulting in a 79% revenue uplift during 18 months.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Achieved record-high event bookings from external clients, increasing revenue by $18 in 2020 while maintaining top-tier guest satisfaction ratings.
  • Achieved a 38% revenue uplift.
  • Contributed to long-term customer engagement.
  • Collaborated in product development meetings and contributed tasting room feedback on consumer preferences, directly impacting the launch of Adobe Creative Suite.
  • Collaborated on redesigning the tasting menu.
  • Achieved sales summaries accuracy of 68%.
  • Boosted social media interactions.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Achieved 62% upsell success.
  • Achieved Employee of the Year for 2015.
  • Accomplished in managing high-volume tasting rooms, consistently delivering positive visitor feedback and achieving Innovation Award for 2018.
  • Tasting Room Lead is a multi-talented Tasting Room Lead who is consistently rewarded for planning and operational improvements.
  • Tasting Room Lead with 8 years of experience in framework industry who is attentive.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Documented and resolved category which led to method.
  • Monitored key performance indicators (KPIs) in daily tasting operations, identifying process inefficiencies and increasing average customer spend by 52%.
  • Led customer service improvement initiatives based on feedback analysis, resulting in a 82% increase in positive online reviews within one year.
  • Identified sales trends using CRM data analytics, which enabled smarter stock ordering and led to a 48% increase in limited-edition sales.
  • Developed a quarterly financial report relating to tasting room operations, identifying critical areas of overspending and reducing costs by 41%.
  • Developed and executed staff incentives based on upselling performance, resulting in a 69% rise in premium wine sales during tastings.
  • Reorganized customer reservation systems to accommodate a 48% increase in visitor volume during peak season, enhancing overall guest experience.
  • Managed daily operations, including scheduling, opening/closing procedures, and cash reconciliation, ensuring seamless service flow and accuracy.
  • Led cross-functional communication with winemakers and vendors to enhance wine knowledge sessions for staff, leading to 60% improvement in upselling.
  • Rolled out a redesign of the tasting menu, which introduced seasonal food pairings, contributing to an 4% increase in revenue per customer session.

Affiliations

  • Society of Human Resource Management
  • California Wine Institute
  • Project Management Institute
  • Society for Hospitality and Foodservice Management (SHFM)
  • National Association of Social Workers
  • Slow Food USA – Association of Sustainable Food Systems
  • Association of Hospitality Professionals
  • Association for Supply Chain Management (APICS)
  • Society of Wine Educators (SWE)
  • Women of the Vine & Spirits

Certifications

  • CompTIA Network+
  • Certified Public Accountant
  • Certified Cicerone (Cicerone Certification Program)
  • Digital Marketing for Wine Professionals Certificate - method
  • Direct-to-Consumer Sales Management Certification - program
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • TIPS Alcohol Certification (Training for Intervention Procedures) - Lakeside Partners
  • Social Media Marketing for Wine Businesses Certificate - Summit Group
  • Advanced Customer Engagement Techniques Certification - procedure

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