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Skills

  • Regulatory compliance
  • Relationship development
  • Agile transformation leadership
  • Business Administration
  • Vendor management
  • Customer service
  • First Aid/CPR
  • Conflict resolution
  • Process improvement
  • Business operations

Work Experiences

  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 18%.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Increased productivity by 12% while lowering staffing and operational costs.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved a 67% decrease in time-to-completion.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across process calendars and programs.
  • Achieved cost savings of over $9 annually.
  • Created budgets and prepared quotes for new products and services.

Summaries

  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Customer-focused professional with 15 years of experience in the Miscellaneous sector.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Clear understanding of vendor management and risk assessment as well as performance reporting training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Dedicated to providing high-quality services and products.
  • Professional with over 6 years of experience as a manager for a $11 two years revenue-generating company.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Motivated category manager with a track record of best practices and operations in the Miscellaneous.

Accomplishments

  • Mentored team members toward achieving professional certifications like Scrum Master, which elevated overall team performance by 24%.
  • Delivered framework ahead of schedule by optimizing task prioritization and integrating a new timeline tracking tool.
  • Engineered a change management process for compliance, reducing resistance to new systems and improving adoption rates by 57%.
  • Collaborated with team of 16 in the development of method.
  • Facilitated the organizational transition to a cloud-based project management suite, enhancing accessibility and reducing lag times on team updates by 30%.
  • Orchestrated construction of method, integrating sustainability initiatives that reduced CO2 emissions by 24% and won process in 2024.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced operational risks by 28% across high-impact projects by designing a holistic risk mitigation strategy.
  • Documented and resolved standard which led to category.
  • Successfully led the post-merger integration of Ironclad Systems, aligning 5 business units and systems with minimal disruption to operations.

Affiliations

  • Project Leadership Affiliate, Construction Management Association of America (CMAA)
  • Rotary International
  • Society of Women Engineers
  • Member of the Global Reporting Initiative (GRI) - Sustainability Project Standards
  • Project Management Institute (PMI) – Certified Member
  • National Association of Social Workers
  • Served on the Board of Directors, Vantage, Strategic Planning Committee
  • Certified Risk Management Professional - Risk Management Institute (RIMS)
  • Society of American Military Engineers (SAME) Project Management Division
  • Certified Six Sigma Black Belt from American Society for Quality (ASQ)

Certifications

  • Certified ISO 9001 Lead Implementer - 2023 - PECB
  • Certified Specialist in Agile Program Governance - 2021 - APMG International
  • Agile Business Analyst Certification - 2022 - International Institute of Business Analysis (IIBA)
  • CompTIA Network+
  • ITIL® 4 Foundation - 2016 - AXELOS Global Best Practice
  • Program Management Professional (PgMP) - 2023, category
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified ScrumMaster (CSM) - 2019, Scrum Alliance
  • Certified Six Sigma Green Belt (CSSGB) 2021 - American Society for Quality (ASQ)

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