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Skills

  • Seasoned in medical clinical procedures
  • Training and development
  • Monthly financial report creation
  • Multidisciplinary team collaboration
  • Cross-functional team collaboration
  • Drug utilization review
  • Training and mentoring
  • Project oversight
  • Occupancy strategies
  • Profit improvements

Work Experiences

  • Achieved a 58% improvement in budget adherence.
  • Calculated and processed insurance verification.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Consoled distressed patients.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Assisted in implementing a new Electronic Health Records (EHR) system, resulting in a 11% increase in data accuracy.
  • Boosted clinic flow.
  • Acted as the main point of contact for medical record requests.

Summaries

  • Exceptional communicator and proven problem solver.
  • A gifted individual who speaks 6 languages fluently.
  • Client-focused Junior Clinic Administrator boosting patient satisfaction through well-executed complaint resolution strategies and consistently high service.
  • Stakeholder engagement and team leadership experts.
  • With more than 4 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adhered to budget by 23%.
  • Boosted overall communication efficiency within the clinic.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Analytical Junior Clinic Administrator.

Accomplishments

  • Achieved the Innovation Award for excellence in patient access management by resolving over 2 patient inquiries within a the past year period.
  • Collaborated with the outreach team to develop a community health fair, increasing clinic visibility to 2 new potential patients.
  • Resolved a backlog of billing inquiries within 18 weeks, boosting patient satisfaction scores by 21%.
  • Monitored and tracked compliance with local health regulations, ensuring 10 consecutive audits with no major deficiencies.
  • Redesigned clinic documentation processes for 4 departments, improving data retrieval efficiency by 41%.
  • Led system upgrade transition, including staff training sessions, resulting in 85% improvement in administrative task efficiency.
  • Assisted in preparing financial reports with the senior administrative team, contributing to achieving the year-end financial goals with 76% variance reduction.
  • Coordinated with a multi-disciplinary team to ensure seamless patient transitions between 13 departments, resulting in enhanced continuity of care.
  • Conducted insurance verification and billing reviews, maintaining a 9% error-free billing percentage over 12 months.
  • Strengthened communication between administrative and clinical staff, resulting in quicker issue resolution and a 5% uptick in overall employee satisfaction.

Affiliations

  • Red Cross - Volunteer Program Coordinator for Health Services
  • Member of the Clinic and Healthcare Research Conference 2020
  • American Medical Informatics Association
  • Hosted Patient Safety and Satisfaction Improvement Seminar 2019
  • American College of Health Care Administrators (ACHCA)
  • Advisor for Annual Healthcare Networking Event Austin
  • American Association of Healthcare Administrative Management (AAHAM)
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Joined Local Public Health Association 2020

Certifications

  • Certified Physician Office Manager (CPOM) – Ironclad Systems
  • Certified Outpatient Coder (COC) category
  • Healthcare Information and Management Systems Society (HIMSS) Certified – Meridian
  • Google Certified Professional Cloud Architect
  • Certified Medical Office Manager (CMOM) - Harbor & Co.
  • Medical Billing and Coding Certification Course – Summit Group
  • CompTIA A+ Technician
  • Basic Life Support Certified (BLS) – Lakeside Partners
  • Patient Access Certification (CHAM) – National Association of Healthcare Access Management (NAHAM)
  • Project Management Professional (PMP)

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