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Skills

  • Billing inquiries resolution
  • Clinic operations workflow management
  • Improvement in patient care processes
  • Data entry and management
  • Staff management
  • Drug inventory management
  • Cross-functional team collaboration
  • Change management during system transitions
  • Medication dispensing
  • Appointment reminder system implementation

Work Experiences

  • Calculated and processed insurance verification with 11% accuracy, improving patient satisfaction regarding billing transparency.
  • Calculated and processed insurance verification.
  • Coordinated over 17 daily outpatient appointments.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Boosted clinic flow.
  • Contributed to a 50% audit success rate.
  • Acted as the main point of contact for medical record requests and ensured timely response, decreasing the turnaround time by 15 days.
  • Assisted in onboarding junior clinic staff, resulting in a 8-day reduction in overall training time per employee.
  • Coordinated medical records auditing, ensuring 35% compliance with state and federal health regulations during 2016 inspection.
  • Conducted audits during 2018 inspection.

Summaries

  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 24% increase in budget adherence.
  • Boosted patient satisfaction.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Achieved 18% improvement in clinic budget adherence.
  • Within Miscellaneous, senior Junior Clinic Administrator and outstanding performer in client relations and project management.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.

Accomplishments

  • Worked alongside healthcare providers to organize 14 health education workshops, increasing patient engagement and attendance by 41%.
  • Strengthened communication between administrative and clinical staff, resulting in quicker issue resolution and a 5% uptick in overall employee satisfaction.
  • Managed inventory for medical supplies, achieving a consistent 41% decrease in out-of-stock occurrences and improved patient care delivery.
  • Successfully reduced administrative supply expenses by 82% through vendor negotiations and process optimizations.
  • Collaborated with team of 10 in the development of program.
  • Introduced a new telehealth appointment system to improve access to care and increase appointment retention rate by 55%.
  • Implemented new clinic management software that reduced appointment scheduling time by 59%.
  • Streamlined patient check-in procedures, reducing wait times by an average of 8 minutes per visit, leading to improved patient flow.
  • Achieved the Innovation Award for excellence in patient access management by resolving over 2 patient inquiries within a the past year period.
  • Resolved 9 patient complaints within 6 months, increasing patient retention by 64%. Promptly escalated unresolved issues to higher management.

Affiliations

  • Participating in State or Regional Healthcare Administrator Workshops
  • Junior Administrators Forum - Portland
  • International Association of Administrative Professionals (IAAP)
  • American Medical Informatics Association
  • Joined Local Public Health Association 2020
  • Association for Supply Chain Management (APICS)
  • Member of the Clinic and Healthcare Research Conference 2020
  • Lions Club
  • Society for Human Resource Management (SHRM) – Healthcare Division
  • Member of the Health Workforce Alliance Phoenix

Certifications

  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Advanced Microsoft Excel for Healthcare Administration – Lakeside Partners
  • CompTIA Security+
  • HIPAA Awareness for Healthcare Providers - Ironclad Systems
  • Certified Medical Office Manager (CMOM) - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified Physician Office Manager (CPOM) – Ironclad Systems
  • Apple Certified Associate (ACA)

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