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Skills

  • Data-driven decision making
  • MS Office
  • Supervision
  • Facility maintenance
  • Group facilitation
  • Client relationship management
  • Business operations
  • Operational improvement
  • Time management
  • Performance improvements

Work Experiences

  • Accommodated 2 more students per week.
  • Collaborated with management to develop swim lesson packages.
  • Created weekly post-lesson evaluations to monitor student development and provide actionable feedback to parents, resulting in 28% improvement in parent satisfaction scores.
  • Oversaw student-athlete academic progress and scheduled tutoring sessions for those with falling grades.
  • Analyzed swim class performance data.
  • Complied with Six Sigma standards.
  • Developed collaborative relationships and used performance reporting to recruit new players to the standard program.
  • Achieved a 42% increase in overall program quality.
  • Collaborated with local schools and the community.
  • Analyzed competition match tapes to assess strategies and devise counterattacks.

Summaries

  • Achieved 43% year-over-year improvement in student performance.
  • Accommodated 11 additional students weekly.
  • Collaborative professional experienced in cross-training swim instructors in lifeguard duties, leading to greater staffing flexibility and improved safety during peak swim seasons.
  • Achieved a 61% improvement in student outcomes.
  • Adept in data-driven decision-making.
  • Safety-conscious with client relations and quality assurance abilities.
  • Boosted efficiency and revenue.
  • Clear understanding of strategic planning and data analysis as well as cross-functional collaboration training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Committed Swim Lesson Coordinator with a successful history of reducing cancellations by 43%, improving the learning experience for students while enhancing program efficiency.

Accomplishments

  • Regularly conducted safety audits, reducing onsite incidents by 85% and improving overall pool compliance with local health regulations.
  • Negotiated water safety equipment upgrades with vendors, saving the program 7 in yearly operational costs.
  • Managed the allocation and tracking of 5 in funds for program materials, consistently staying within budget while ensuring quality delivery.
  • Led a team of 8 to successfully execute a water safety campaign, increasing awareness and sign-ups by 31% in local schools.
  • Trained swim instructors in CPR, First-Aid, and emergency response protocols, achieving ITIL compliance for 4 consecutive years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and distributed weekly newsletters for swim participants and families, increasing program engage rates by 28%.
  • Collaborated with team of 16 in the development of category.
  • Tracked budget expenditures and provided monthly reports to management, identifying 10 in potential cost savings over several months.
  • Optimized the swim lesson schedule to maximize pool usage, reducing idle time by 28% while maintaining safety guidelines.

Affiliations

  • Freemason
  • American Heart Association (AHA) CPR and First Aid Instructor Certification 2016, training junior instructors on emergency response procedures.
  • Water Safety Advocates Association, collaborating on public campaigns to improve water safety education.
  • National Association of Social Workers
  • National Swimming Pool Foundation (NSPF), involved in initiatives promoting safe, healthy aquatic environments in Portland.
  • Association for Aquatic Professionals (AAP), attending annual conferences on state-of-the-art aquatic facility management and safety practices.
  • American Medical Informatics Association
  • Women in Aquatics (WiA), developing female leadership in aquatic sports and swim instruction.
  • National Association for the Education of Young Children (NAEYC), membership focusing on the intersection between early childhood development and aquatic skill acquisition.
  • Toastmasters

Certifications

  • Apple Certified Associate (ACA)
  • Certified Lifeguard Instructor by category
  • Certified Public Accountant (CPA)
  • Certified Adaptive Aquatics Instructor by initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • American Red Cross Babysitting & Childcare Instructor Certification
  • USA Swimming Coach Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • CompTIA A+ Technician

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