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Skills

Digitization Projects
Workflow coordination
Document retrieval optimization
Cloud-Based Document Storage Solutions
Records management systems
Privacy Act
Customer relationship management (CRM) integration
E-Records Systems
Compliance with industry-specific regulations
Change Management in Archiving Practices

Work Experiences

Created and edited template contracts with changes in the company's service lines or new developments.
Provided contract development teams with training on proper responses and contract flexibility.
Invoiced government, private sector, and framework clients for completed information requests.
Wrote targeted correspondence to go along with the delivery of outgoing document packages.
Scanned paper documents into the computer and assigned identification numbers to make the tracking process easier.
Received and categorized incoming initiative and standard information requests to start the document processing sequence.
Used the United States Postal Service, program or initiative package delivery services to deliver completed document packages to clients.
Prepared project documents according to the project manager's, team's, or client's specifications.
Data books in physical, digital, and CD formats were created by me.
Compared incoming data to quality, integrity, and accuracy standards, found flaws, and implemented timely fixes.

Summaries

Managed a 15-employee system department and reduced average document processing time by 12% over the course of my tenure.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Validation activities across the company, including computer systems, manufacturing equipment, analytical equipment, utility systems, and cleaning and process validation, must be coordinated and guided.
Multitasks effectively and manages shifting priorities.
Within Miscellaneous, senior Records Management Specialist and outstanding performer in client relations and risk assessment.
Professional in document management with experience managing processes for master documentation and archives.
Outstanding organizational and analytical skills, as well as meticulous attention to detail.
Maintains workflows and coordinates files in accordance with business, customer, and project management requirements.
Experience managing and overseeing contracts and documents as an in-house document review specialist.
Records Management Assistant with Miscellaneous degree and 6 years of experience in the field.

Accomplishments

Led an organizational shift from physical to cloud-based storage solutions, reducing physical storage space by 43% and improving ease of remote access.
Analyzed recordkeeping processes and introduced enhancements that decreased document retrieval times by 27% and improved overall team productivity.
Developed a centralized records management dashboard that tracked document lifecycle stages, allowing executives to monitor progress and make data-driven decisions, increasing visibility by 81%.
Optimized shared drive classification structures, improving clarity and usability, which lowered document misplacement incidents by 78% within marketing.
Spearheaded a comprehensive records audit project that identified and rectified 3 critical discrepancies, ensuring regulatory compliance and reducing audit risks.
Served as the point of contact for external audits and inspections, providing accurate, organized records and reports, facilitating audit processes and achieving 41% audit success rate.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Reduced physical storage needs by 22% by initiating a large-scale digitization project that converted 2 records to digital format, saving the company $22,000 annually.
Developed and executed an in-house records management audit that improved compliance with Miscellaneous record retention requirements by 56%.
Led the standardization of electronic and paper record formats across standard, improving interoperability between systems and increasing record consistency by 67%.

Affiliations

Certified Information Professional (CIP) from AIIM
Lions Club
International Association of Privacy Professionals (IAPP)
Legal Recordkeeping and Compliance Association
International Standards Organization (ISO) - Metadata Standards Group
International Association for Document Management (IADM)
Association for Computing Machinery
Information Systems Audit and Control Association (ISACA)
Transparency and Accountability in Records Keeping Task Force
Privacy and Data Protection Professionals Network

Certifications

Salesforce
Information Governance Professional (IGP) by Association for Intelligent Information Management (AIIM)
Compliance and Data Governance Certificate by ARMA International
Managing the Records Management Lifecycle Certificate by ARMA International
Business Process Management (BPM) Certification by AIIM
Apple Certified Associate (ACA)
Legal Information and Records Management Certificate by AIIM
Information Governance and Privacy Essentials Certificate by AIIM
In-Depth Training on Secure Physical and Digital Document Destruction by method
Certified Public Accountant

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