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Skills

  • Community outreach and engagement
  • MS Office
  • Client satisfaction monitoring
  • Team management
  • Family and individual support coordination
  • Demographic data analysis
  • Outcome-driven service adjustments
  • System equipment
  • Behavioral health assessments
  • Program performance analysis

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed social service program data.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Boosted successful placements by 67%.
  • Achieved Innovation Award from Vantage.
  • Assisted social workers in developing, coordinating, and leading programs for people with method and category concerns.
  • Achieved long-term stability for 22% of recipients.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported SAP to the past year customer locations.
  • Aided in the achievement of program protective orders.

Summaries

  • Achieved results over two years.
  • Clear understanding of budget management and project management as well as performance reporting training.
  • Budget management is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Accomplished Social Services Analyst with extensive experience in client intake, needs assessments, and developing individualized service plans for framework populations.
  • Contributed to long-term care improvements in the community.
  • Cut processing times by half.
  • Achieved operational efficiencies of over 70%.
  • Adept at planning and facilitating workshops designed to improve client self-sufficiency in areas such as initiative skills, reported by 51% of participants as life-changing.
  • Conducted comprehensive case assessments.
  • A forward-thinking analyst with hands-on experience in using performance metrics to recommend strategic improvements, resulting in 64% efficiency gains.

Accomplishments

  • Conducted regular client satisfaction assessments, leading to a 32% improvement in service outcomes by 2020.
  • Led strategic planning sessions for social service improvements, ultimately driving a 49% increase in service utilization.
  • Streamlined inter-agency communication, reducing client wait times by 24% and fostering greater service access.
  • Monitored ongoing program effectiveness, refining service delivery to improve client retention rates by 46% over the past year.
  • Designed and implemented a client intake procedure that increased participant enrollment in social services by 46% in Phoenix.
  • Coordinated with local government and nongovernmental organizations to secure 9 in funding for homeless assistance programs.
  • Developed and facilitated workshop series focused on workforce readiness, resulting in 3 clients securing employment within 12 months.
  • Collaborated with team of 18 in the development of metric.
  • Led a systems evaluation project that identified redundancies and saved the department 4 in operational expenses.
  • Documented and resolved process which led to initiative.

Affiliations

  • National Council for Behavioral Health
  • Social Work Hospice & Palliative Care Network (SWHPN)
  • National Council for Juvenile and Family Court Judges (NCJFCJ)
  • Rotary International
  • National Alliance on Mental Illness (NAMI)
  • American Medical Informatics Association
  • Professional Association of Social Workers in HIV/AIDS (PASWHA)
  • Coalition on Human Needs (CHN)
  • National Human Services Assembly (NHSA)
  • Federal Probation and Pretrial Officers Association (FPPOA)

Certifications

  • Certified Counselor for Victims of Trauma (CCT)
  • Social Service Administration Certificate framework
  • Certified Alcohol and Drug Counselor (CADC)
  • CompTIA Security+
  • Certified Public Manager (CPM)
  • Nonprofit Management Certificate
  • Apple Certified Associate (ACA)
  • Advanced Certification for Cultural Competence Meridian
  • Certified Business Analysis Professional (CBAP)
  • Grant Writing Certification - Vantage

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