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Skills

  • Operational improvement
  • Employee retention improvement
  • Incident Response Leadership
  • Regulatory compliance
  • Designing security controls
  • Erecting firewalls
  • Customer service
  • New hire training programs
  • Multilingual communication Japanese
  • Budgets

Work Experiences

  • Developed and executed a customer complaint resolution system that resulted in a 67% drop in complaints.
  • Consistently maintained equipment according to FAA guidelines, preventing malfunction and reducing repair costs by $2.
  • Cut onboarding times by 6 weeks.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the airport management team.
  • Achieved a 62% pass rate.
  • Achieved results in two years.
  • Assisted passengers with special needs.
  • Collaborated with standard customers to determine their needs and deliver procedure service.

Summaries

  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • ITIL certified
  • Aligned with industry best practices and regulations.
  • The ability to provide comprehensive network design and security frameworks is a strength.
  • IT professional with a proven track record of planning, analyzing, and implementing security initiatives.
  • Award-winning G2 Secure Staff professional recognized for significantly streamlining passenger boarding processes, cutting wait times by 63% and boosting on-time departures.
  • Achieved a 67% reduction in operational delays.
  • Quality assurance is a passion for this highly motivated data security professional.
  • Achieved a 73% boost to the overall passenger experience.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Assumed responsibility for resource allocation, effectively reducing operational costs by 9 annually.
  • Provided special assistance to passengers with disabilities, exceeding ADA compliance standards across 6 flights.
  • Implemented standard operating procedures for handling under-staffing during peak hours, improving resource distribution and cutting overtime by 59%.
  • Played key role in reducing aircraft turnaround time by 69% through efficient coordination and manageable staffing.
  • Introduced a new set of performance benchmarks for ground crew, leading to a 71% increase in overall operational efficiency.
  • Performed detailed analysis of flight performance metrics, identifying key areas for operational improvements resulting in a 74% boost in efficiency.
  • Collaborated with security and flight staff to maintain compliance with FAA and TSA regulations, contributing to a 42% reduction in security incidents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained communication with in-flight crew concerning passenger issues, enhancing safety protocols and reducing incidents by 82%.
  • Reviewed and updated incident logs, helping reduce downtime and achieving cost savings of $9 through preventive action.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • International Aviation Security Association (IASA)
  • International Association of Administrative Professionals
  • Transportation Security Administration (TSA) Certified Officer Program
  • Certified Protection Professional (CPP) by ASIS
  • National Business Aviation Association (NBAA)
  • American Society for Industrial Security International (ASIS)
  • Certified Aviation Manager (CAM) program by NBAA
  • Rotary International

Certifications

  • Ground Security Coordinator (GSC) Certification
  • Aircraft Rescue and Firefighting (ARFF) Certification
  • SHRM Certified Professional (SHRM-CP)
  • IATA Airport Customer Service (ACS) Diploma
  • Google Certified Professional Cloud Architect
  • Certified Aviation Ground Services Provider (CAGSP)
  • Certified Aviation Manager (CAM)
  • Certified Aviation Security Specialist (CASS) - Ohio
  • Certified Airline Security Associate (CASA)
  • CompTIA Network+

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