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Skills

  • MS Office
  • Hypervisor troubleshooting
  • Vendor relationship management
  • Servers expertise
  • Relationship development
  • Automated backup and recovery via third-party tools
  • Documentation and reporting for infrastructure changes
  • Infrastructure planning
  • Patch management for virtual infrastructure
  • Disaster recovery planning and management

Work Experiences

  • Achieved Lean, demonstrating mastery of VMware virtualization technologies and processes essential to enterprise scalability.
  • Assumed full responsibility for the VMware environment.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 4 calls per two years to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 46% reduction in infrastructure cost.
  • Authored detailed documentation for workflows and procedures, contributing to minimal downtime during future VMware version upgrades.
  • Improved system security and performance with proactive changes like procedure and process.
  • Automated routine management tasks.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of strategic planning and client relations as well as risk assessment training.
  • Delivered VMware training to over 16 colleagues.
  • Dedicated VMware Administrator.
  • Boosted overall system performance by 44%.
  • VMware Administrator with 17 years of successful quality assurance and stakeholder engagement experience.
  • Problem-solving and decision-making skills are exceptional.
  • Consulted with networking teams.
  • Accomplished VMware Administrator with a history of consulting with networking teams to improve vSAN storage performance, achieving 5 IOPS increases.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Migrated 2 physical servers to VMware ESXi, decreasing hardware footprint by 36%, improving efficiency and cost-effectiveness.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Scripted automation for backup and snapshot tasks using program, reducing time spent on manual processes by 80% per week.
  • Led the upgrade of VMware vSphere environments from version framework to standard, reducing operational risk and ensuring stability for 7 virtual machines.
  • Installed and configured VMware ESXi servers for 3 client operations, supporting consistent uptime and resource optimization.
  • Monitored and analyzed virtual machine logs, proactively identifying performance bottlenecks, leading to a 64% decrease in helpdesk escalation calls.
  • Spearheaded the evaluation and adoption of VMware licensing agreements, achieving 25% savings on annual operational costs.
  • Created disaster recovery (DR) plans across 3 VMware environments, successfully reducing recovery point objectives (RPO) by 72% hours.
  • Participated in regulatory and security audits for virtualized environments, ensuring compliance with system and driving 77% improvement in passed audits.
  • Developed and maintained scripts in category to automate the deployment of new virtual machines, accelerating provisioning by 81%

Affiliations

  • Society of Information Risk Analysts – Virtualization and Cloud Security Group
  • American Medical Informatics Association
  • IT Disaster Recovery Professional Association
  • International Association of Cloud and Managed Services Providers
  • European Virtualization and Cloud Computing Association (EVCCA)
  • International Council of Nurses
  • Enterprise Cloud & Virtualization User Group
  • Technology Business Management (TBM) Council Member
  • VMware vExpert Program
  • VMware Certified Professional (VCP) Community

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified in Risk and Information Systems Control (CRISC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Red Hat Certified Specialist in Virtualization
  • Certified Data Center Professional (CDCP)
  • ServSafe
  • VMware Certified Technical Associate (VCTA)
  • VMware Carbon Black Certified Administrator (CBCS)

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