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Skills

  • Program installations
  • Team management
  • Standard equipment
  • Data security policy enforcement
  • Backup and restore management in virtual environments
  • Relationship development
  • Process improvement
  • Capacity planning for virtual environments
  • Cross-functional team collaboration
  • System upgrades

Work Experiences

  • Delivered training to 2 team members on VMware best practices, improving self-sufficiency and reducing trouble tickets by 36%.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Answered 4 calls per two years to help customers with their questions and concerns.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Delivered training to 14 team members on VMware best practices.
  • Assumed full responsibility for the VMware environment.
  • Demonstrated mastery of VMware virtualization technologies.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Consulted with the network team.
  • Analyzed VMware environments.

Summaries

  • Delivered VMware training to over 16 colleagues.
  • Automated provisioning tasks.
  • VMware Administrator with 17 years of successful quality assurance and stakeholder engagement experience.
  • Detail-oriented technical documentation author.
  • Clear understanding of strategic planning and client relations as well as risk assessment training.
  • Years of progressive IT experience 6.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • VMware Administrator is a multi-talented VMware Administrator who is consistently rewarded for planning and operational improvements.
  • Accomplished VMware Administrator.
  • Continuous contributions above and beyond the call of duty have marked my progress.

Accomplishments

  • Led the consolidation of 15 data centers into a single VMware environment, reducing operational overhead by $4 annually.
  • Engineered a virtualized testing environment to simulate QuickBooks implementations, increasing team efficiency in system validation by 33%.
  • Managed disaster recovery operations for 15 virtual environments, achieving a reduction in recovery times by 84% through automated backup strategies.
  • Collaborated with cross-functional teams in integrating VMware with Workday, reducing system latency across departments by 66%.
  • Trained a team of 12 on VMware best practices, which resulted in a reduction of technical support tickets by 39%.
  • Performed risk assessments on virtual infrastructure every several months, reducing vulnerability by 84% through proactive patch management.
  • Documented VMware environment and procedures, reducing knowledge gaps among teams and decreasing incident response time by 52%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided tier-3 support for escalated VMware issues, reducing service downtime for over 3 users by 84%.
  • Led cross-functional planning for a major virtualization project, completing on-time with 84% budget savings, benefiting over 9 end-users.

Affiliations

  • VMware Solution Provider Partner Program
  • Freemason
  • National Association of Systems Administrators (NASA)
  • Association for Supply Chain Management (APICS)
  • Certified Information Systems Security Professional (CISSP) Association
  • National Association of Social Workers
  • Society of Information Risk Analysts – Virtualization and Cloud Security Group
  • Information Technology Infrastructure Library (ITIL) Practitioner Network
  • ISACA – Cloud & Host-based Services SIG
  • Internet Engineering Task Force (IETF) Virtualization Group

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Oracle VM 3 for x86 Certified Implementation Specialist
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • VMware Certified Advanced Professional - Data Center Virtualization Deployment (VCAP-DCV Deploy)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Microsoft Certified: Azure Administrator
  • CompTIA A+ Technician
  • Microsoft Certified: Azure Solutions Architect Expert

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