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Skills

  • Budgets
  • Staff assistance
  • Network equipment installation
  • Network performance monitoring
  • Load balancing techniques
  • Bandwidth utilization improvements
  • Cross-functional team collaboration
  • First Aid/CPR
  • Team management
  • Business operations

Work Experiences

  • Collaborated with method to deploy state-of-the-art Microsoft Excel, improving data transfer rates by 68%.
  • Looked for industry trends on social media and through online sources.
  • Configured VPN solutions, ensuring site-to-site and remote connectivity for 15 corporate offices.
  • Consulted with clients to determine network requirements and built tailored solutions that resulted in 64% increase in customer satisfaction.
  • Looked into and fixed printer, copier, and other peripheral device problems.
  • Customized network solutions.
  • Configured routers, switches, and firewalls.
  • Installed wiring, cabling, and devices to set up, repair, and optimize networks.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Achieved 18% fewer unscheduled downtimes.

Summaries

  • Configured routers, switches, and firewalls for 18 clients.
  • Experienced Network Field Technician with over 17 years in helpdesk operations, network maintenance, and mobile device support.
  • Costs were consistently reduced while profits were increased.
  • Within Computers Software, senior Network Field Technician and outstanding performer in client relations and workflow optimization.
  • Configured and maintained network hardware.
  • Applies technical knowledge and diagnostic skills to problems in order to solve them and maintain usability and performance.
  • Achieved a cost reduction of 28%.
  • Strengths in team leadership and stakeholder engagement backed up by Computers Software training.
  • Achieved zero service interruptions.
  • Achieved 99.9% uptime across all managed systems.

Accomplishments

  • Implemented VLAN solutions for Harbor & Co., enhancing data flow and reducing network traffic by 48%
  • Configured over 17 routers, switches, and firewalls for multiple clients, maintaining optimal network security and reliability.
  • Developed an automated backup system that ensured network data integrity, reducing downtime risk by 43%.
  • Led a 17-member troubleshooting team to diagnose and repair network issues, reducing system downtime by 55%.
  • Resolved product issue through consumer testing.
  • Worked with cross-functional teams to introduce SD-WAN technology, cutting network latency by 38% in 8 locations.
  • Monitored live traffic and real-time alerts to resolve network incidents within an average of 3 minutes, improving uptime by 62%.
  • Resolved security vulnerabilities within Jira firewall configurations, leading to a 58% reduction in potential threats.
  • Optimized configurations for a multivendor environment, integrating Tableau across 9 locations with zero compatibility issues.
  • Led the installation of new fiber optic lines, upgrading bandwidth by 57% at Boston.

Affiliations

  • WIFI Alliance
  • Freemason
  • American Medical Informatics Association
  • Certified Telecommunication Network Specialist (CTNS) Membership
  • CompTIA Professionals Association
  • International Association of Administrative Professionals
  • Network Professional Association (NPA)
  • National Society of Professional Engineers (NSPE)
  • International Association of Certified Network Professionals
  • Association of Information Technology Professionals

Certifications

  • First Aid, CPR, and AED Certified
  • Apple Certified Associate (ACA)
  • Aruba Certified Mobility Associate (ACMA)
  • Certified Optical Network Specialist (CONS)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Wireshark Certified Network Analyst (WCNA)
  • Juniper Networks Certified Internet Associate (JNCIA)
  • Certified Optical Fiber Specialist (COFS)
  • Certified Wireless Network Administrator (CWNA)

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