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Skills

  • Operational improvement
  • Data visualization (Jira or Adobe Creative Suite)
  • Defect tracking and resolution (Tableau)
  • Key Performance Indicator (KPI) Monitoring
  • Business requirement gathering
  • Team management
  • Technical analysis
  • Data analytics and insights gathering
  • MS Office
  • Stakeholder engagement

Work Experiences

  • Authored and maintained comprehensive documentation on application functionality and best practices, streamlining onboarding for new team members.
  • Used troubleshooting to fix problems with systems and programs.
  • Achieved faster query response times.
  • Applied predictive analytics on business application usage patterns.
  • Applied predictive analytics on business application usage patterns, reducing peak-hour delays by 83%, resulting in improved customer satisfaction.
  • Used information engineering, data modeling, and structured analysis to plan and design computer systems.
  • Assessed and optimized database performance resulting in faster query response times, reduced query wait times by 46%.
  • Improved and rebuilt computer systems, resulting in a 4% increase in business end-user efficiency.
  • Collaborated with departmental stakeholders to design specification models that led to a 68% improvement in system accuracy and data integrity.
  • Achieved results in 2019.

Summaries

  • Over 13 end-users were taught new hardware and software tips.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved $11 in cost savings.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Critical thinker focused on improving data integrity and system accuracy by designing specification models, delivering a 48% boost in reporting reliability.
  • Adept at designing automated workflows to enhance operational efficiency, delivering a 61% improvement in task processing time across departments.
  • Completed projects within budget.
  • Cloud platform administration expert.
  • Achieved significant cost savings.
  • Within Miscellaneous, senior Senior Business Applications Analyst and outstanding performer in stakeholder engagement and risk assessment.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Scoped and rolled out regular security patches and updates, which ensured regulatory compliance and reduced breaches by 39%.
  • Established and managed SLAs for critical business applications, achieving a 26% reduction in SLA breaches across internal systems.
  • Designed an automation workflow that decreased ticket resolution time in category by 19%, improving IT support efficiency.
  • Documented and resolved metric which led to system.
  • Collaborated with the security team on encryption protocol updates, significantly reducing the risk of confidential data leaks by 47%.
  • Analyzed existing business processes and identified key improvement areas, leading to a reduction in data entry errors by 29%.
  • Upgraded an outdated legacy system to system, reducing system downtime by 49% and improving overall operations efficiency.
  • Resolved product issue through consumer testing.
  • Redesigned the customer service ticketing workflow, improving response time by 50% and achieving higher client satisfaction ratings.

Affiliations

  • American Society of Safety Professionals
  • Certified in AWS Certified Solutions Architect – 2016
  • Member, Society for Information Management (SIM) – 2021 to Present
  • Enrolled in Harvard Business School Online, Business Analytics Course – 2020
  • Certified in Certified Information Systems Auditor (CISA) – 2016
  • Member, Association of Business Process Management Professionals International (ABPMP) – 2018 to Present
  • Certificate in Business Application Development, framework – 2017
  • American Marketing Association
  • Toastmasters
  • Member, Society for Industrial and Applied Mathematics (SIAM) – 2023 to Present

Certifications

  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Power Platform Functional Consultant Associate - 2023
  • Certified Information Systems Security Professional (CISSP®) – 2019
  • Certified Public Accountant (CPA)
  • Oracle Certified Professional (OCP) - 2019
  • CompTIA Network+
  • DAMA Certified Data Management Professional – 2018
  • Certified Information Technology Manager (CITM) 2019
  • Certified ScrumMaster (CSM) - 2016, Lakeside Partners

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