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Skills

  • Estimates preparation
  • Bilingual Spanish/English
  • Hands-on experience with CAM software
  • HVAC experience
  • Complaint resolution
  • Remote Technical Support
  • Safety regulations
  • Internet research
  • ServiceNow repair
  • Systems Analysis

Work Experiences

  • Used a work order reporting system to keep track of record accuracy.
  • Installed and repaired initiative, metric, and framework equipment on clients' premises.
  • Handled
  • Managed
  • Evaluated equipment performance and demonstrated best practices for operation and maintenance.
  • Used presses to realign structural components that were damaged in various ways.
  • Made it up.
  • Was in charge of the operation.
  • Did some renovations.
  • Work orders were processed and jobs were prioritized by me.

Summaries

  • Committed Foreman with more than 5 years of landscape design and installation experience.
  • Seasoned
  • Maintaining a commitment to quality, safety, and efficiency throughout the lifecycle of a project.
  • Mechanical Engineer with design experience in a variety of industries, including electric vehicles, computers, and consumer electronics.
  • Detail-oriented and proactive, with a diligent and focused approach to project management, work review, and call response coordination.
  • Dedicated to learning, growing, and succeeding in Automotive and Motor Vehicles.
  • Capable of prioritizing work and juggling multiple tasks at the same time.
  • Commercial Facilities Technician with three years of manufacturing maintenance experience and additional industrial mechanical and electrical experience, including PLC programming.
  • Proven track record of completing projects on time and on budget while maintaining 100% customer satisfaction.
  • Operating QuickBooks and HubSpot in a team-oriented, proactive, and comfortable manner.

Accomplishments

  • Partnered with vendors to negotiate more favorable terms for field service parts, reducing overall supply costs by 34% annually.
  • Managed inventory and supply chain logistics for field operations, achieving a 23% reduction in overall operating costs.
  • Accomplished Six Sigma while working full-time, enhancing practical knowledge of Workday and improving field service success rate by 55%.
  • Participated in and facilitated 12 cross-company improvement projects (involving Six Sigma principles), streamlining workflows and reducing waste by 57%.
  • Led the resolution of critical escalations for major clients, reducing potential financial penalties by 14 and protecting ongoing business relationships.
  • Proactively diagnosed and corrected system issues across 9 regions, reducing system downtime by 20% and increasing customer satisfaction scores.
  • Customer Satisfaction: Achieved high customer satisfaction for professional installation of Asana.
  • Collaborated with sales and marketing departments to develop service level agreements (SLAs) that met client needs, contributing to a 83% increase in signed contracts.
  • Documented and resolved framework which led to program.
  • Reduced time-to-resolution for critical system failures by 54% through real-time remote diagnostic tools and proactive issue identification.

Affiliations

  • NACE International Institute (NII) for Corrosion Technicians
  • Freemason
  • Association of Energy Engineers (AEE)
  • Association of Information Technology Professionals
  • Professional Service Association (PSA)
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Association for Computing Machinery
  • Hydraulics & Pneumatics Society (HPS)
  • Remote Field Services Support Association (RFSSA)
  • Field Service Engineer Association (FSEA)

Certifications

  • Association for Project Management (APM)
  • Certified Professional in Supply Management (CPSM)
  • Certified Fluid Power Specialist (CFPS)
  • Certified Public Accountant (CPA)
  • Electrical and Electronics Engineering Technician Certification
  • Certified Business Analysis Professional (CBAP)
  • ISA Certified Control Systems Technician (CCST)
  • HVAC
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician

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