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Skills

  • MS Office
  • i-channel contact center software
  • Planning and Organization
  • Merchandising
  • Upselling techniques
  • Credit card processing
  • Strategic sales knowledge
  • Cash handling and management
  • Types 8 wpm
  • Medical terminology knowledge

Work Experiences

  • Checked vital signs on a three years basis and contacted Membership Associate if there were any health concerns or behavioral changes with the patients.
  • Was in charge of all day-to-day operations at 11 store locations.
  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.
  • Finished replenishing the floor to ensure size availability and customer satisfaction.
  • Expressed gratitude for the business and invited and encouraged customers to return.
  • Invented
  • Got better.
  • Helped with general housekeeping tasks like cooking, meal preparation, and grocery shopping.
  • Compiled monetary reports and records for store managers on a weekly basis.
  • Gave patients method and system medications while keeping an eye out for negative side effects.

Summaries

  • Ambitious
  • Working independently or as part of a team is a plus.
  • Focused on customer service
  • Reliable Customer Service Representative with extensive experience in high-pressure sales and account management situations.
  • Reliable and punctual Sales Associate with a strong work ethic and over 3 years of retail experience.
  • Computer savvy with a strong understanding of QuickBooks and HubSpot.
  • Expert
  • Motivated
  • Service-oriented Membership Associate seeking a position as a membership associate in the Chicago area.
  • Dedicated to learning, growing, and succeeding in Customer Service.

Accomplishments

  • Drafted and implemented a comprehensive member communication strategy that resulted in a 62% increase in member satisfaction score.
  • Developed strategic partnerships to offer exclusive discount programs, driving an uptick of 61% in membership renewals over a 18 months.
  • Achieved Top Performer by demonstrating top-tier member support, directly leading to a 15% increase in renewal rates and a spike in new member referrals.
  • Resolved product issue through consumer testing.
  • Facilitated Salesforce CRM adoption across departments, improving team collaboration and reducing response time to member inquiries by 17%. Trained 6 employees.
  • Tracked and analyzed member engagement metrics, identifying key areas for improvement that led to a 33% increase in certification program participation.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Collaborated with marketing to execute member appreciation events, leading to a 70% increase in member referrals and an 17 increase in annual revenue.
  • Spearheaded successful campaign to secure Top Performer, significantly boosting public trust and increasing membership applications by 68%. This led to a 25% rise in active memberships.
  • Documented and resolved standard which led to initiative.

Affiliations

  • Volunteer Organizer for framework, Charity Fundraising Committee
  • Member Engagement Committee, American Association of Nonprofits (Columbus)
  • Project Management Institute
  • Member, Association of Community Membership Professionals - Columbus, 2018
  • Affiliate, Society for Human Resource Management (SHRM) – program
  • National Federation of Business and Professional Women (NFBPWC)
  • Member, International Membership Association Coalition (IMAC) – Since 2021
  • Active Participant, Fundraising Membership Managers Group (2019)
  • Associated Member, Corporate Membership Network (CMN)
  • Board Member for Membership Initiatives, Oregon Membership Professionals Chapter

Certifications

  • Customer Success Manager Certification Microsoft Excel
  • Certificate in Growing and Managing Memberships Beacon Labs
  • Sales Manager Certificate
  • HubSpot CRM Certification Asana
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Digital Marketing Professional (CDMP) - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)

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