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Skills

  • Time management and prioritization
  • Problem resolution
  • Data-driven decision making
  • Invoice generation
  • Administrative support
  • Supervision
  • Communications
  • MS Office
  • Adaptability in Fast-paced Environments
  • Customer service

Work Experiences

  • Kept an eye on the kitchen and the staff to ensure that everyone was safe and that proper food handling techniques were being used.
  • Aligned with the company’s sustainability goals.
  • Cleaned and inspected food preparation areas to ensure that they were clean and sanitary.
  • Achieved results over a 4 months period.
  • Achieved growth over several months.
  • Addressed 11 areas for improvement.
  • Achieved results over three years.
  • Achieved 14 instances of increased repeat business.
  • Boosted catering sales by 79%, exceeding revenue goals by developing new vendor relationships and offering customizable package deals.
  • Was in charge of overseeing the preparation, production, and presentation of food in accordance with quality standards.

Summaries

  • Exceptional at managing labor and inventory costs, as well as developing recipes and menu planning.
  • Motivated Kitchen Supervisor committed to providing outstanding food to maximize customer satisfaction.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Salesforce and SAP experts with exceptional interpersonal skills.
  • Results-driven and hardworking, with excellent multitasking abilities and a laser-like focus.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Dedicated to enhancing team performance while maintaining high standards of taste and presentation.
  • Accomplished Deli Shift Lead with proficiency in cash management, handling $5 in daily transactions without any errors across 2 shifts.

Accomplishments

  • Enhanced deli workflow by introducing digital ordering systems, reducing customer wait times by 16 minutes and improving order accuracy.
  • Analyzed sales reports and adjusted inventory levels accordingly, reducing out-of-stock items by 56% during peak demand hours.
  • Managed day-to-day operations during peak hours, optimizing staff scheduling and reducing labor costs by 60% over two years.
  • Implemented new smoothie and juice bar options, which tapped into the growing health-conscious market and resulted in 44% sales growth.
  • Led shift teams through high-volume holiday seasons while maintaining zero customer complaints and boosting holiday product sales by 85%.
  • Revised sandwich and salad recipes, contributing to a 24% increase in lunchtime sales over a two years-month period.
  • Mentored junior team members on handling bulk and custom orders efficiently, achieving a 49% reduction in order processing time.
  • Led cross-functional collaboration between the deli and grocery departments, enhancing workflow efficiency and driving a 58% increase in overall department sales.
  • Trained and certified staff in OSHA, maintaining a qualified team that consistently met industry standards for food safety.
  • Developed and executed a customer rewards program that boosted repeat business by 28% over a 6 months-month period.

Affiliations

  • Member of the National Restaurant Association, contributing to discussions on food safety and retail management best practices (2016-method).
  • Served as Store Operations Panelist for the Retail Management Institute, sharing insights on reducing labor costs through better scheduling practices (2020).
  • Participant in the Retail Industry Leaders Association (RILA) Supplier Diversity initiative to promote inclusive procurement in retail (2021).
  • Active member of the Foodservice Packaging Institute (FPI), focusing on sustainable packaging solutions in 2020.
  • Member of the Women's Foodservice Forum (WFF), assisting with promoting diversity and leadership in the workforce (2020-method).
  • Affiliated with the American Culinary Federation (ACF) to further knowledge and expertise in food preparation and safety standards (2018-2019).
  • Member of the Specialty Food Association (SFA), attending workshops on in-store promotions and customer engagement (2022-metric).
  • Attended the Food Marketing Institute (FMI) conference to stay current on trends in deli and prepared foods operations (2023).
  • Completed Management Strategies for Small Format Stores Workshop with the National Retail Federation (NRF) (2024).
  • Received certification in Advanced Retail Data Analytics from Ironclad Systems, supporting efforts in data-driven decision making (2021).

Certifications

  • Salesforce
  • Point-of-Sale (POS) Systems Certification - SAP
  • Team Leadership in Customer Service Meridian 2015
  • Association for Project Management (APM)
  • CompTIA Network+
  • Certified Foodservice Professional (CFSP)
  • Retail Operations Certification 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • National Restaurant Association Food Handling Certification
  • First Aid/CPR

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