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Skills

  • Teardowns experience
  • MS Office
  • Continuous improvement methodologies
  • Ability to supervise up to 11 employees
  • Data-driven decision making
  • Team management
  • Planning and coordination
  • Budget review and cost control
  • Employee performance management
  • CCTV

Work Experiences

  • Was in charge of handling escalated customer complaints in order to provide complete resolutions and increase customer loyalty.
  • Achieved zero violations during 2023 health inspections.
  • Used Adobe Creative Suite to create long-term schedules for 12 daily shifts and 9 employees.
  • Achieved results over three years.
  • Contributed to a 34% decrease in incidents reported.
  • Assessed department layout.
  • Kept track of inventory and supply orders in order to save 13% on costs.
  • Collaborated with bakery and produce teams.
  • Redesigned the new employee training program to reduce training time by 4%.
  • Identified, investigated, and corrected operational issues such as inventory waste and theft to keep the business running at its best.

Summaries

  • Method, category, and standard are all available.
  • Dedicated and creative leader ready to improve category business and increase sales.
  • Effective at motivating, disciplining, and training employees to reach new levels of skill and performance.
  • Strong technical skills and experience in workflow optimization.
  • Fantastic multitasker with experience managing system establishments and supervising employees.
  • Procedure and process have a proven track record.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • With extensive knowledge of SAP, I've been trained in process management.
  • Knowledgeable about safety and sanitation regulations, as well as the best inventory management strategies.
  • Dedicated to enhancing team performance while maintaining high standards of taste and presentation.

Accomplishments

  • Designed and implemented a health inspection checklist, resulting in a 5% improvement in compliance over 6 months of inspections.
  • Implemented a cross-department training program, enabling staff from Bakery and Produce teams to support Deli during peak periods.
  • Enhanced deli workflow by introducing digital ordering systems, reducing customer wait times by 16 minutes and improving order accuracy.
  • Led cross-functional collaboration between the deli and grocery departments, enhancing workflow efficiency and driving a 58% increase in overall department sales.
  • Reduced team’s average order preparation time by 2 minutes while maintaining accuracy, leading to faster customer service and improved satisfaction.
  • Facilitated and tracked employee certification renewals, ensuring 56% compliance with required food safety certifications.
  • Streamed on-the-job training practices with a focus on operational efficiency, reducing deli new hire orientation by 11 days.
  • Analyzed sales reports and adjusted inventory levels accordingly, reducing out-of-stock items by 56% during peak demand hours.
  • Trained over 18 new hires on deli protocols and safety standards, improving team productivity by 46% within three years.
  • Contributed to a positive customer experience by resolving 9 escalated complaints on ServiceNow, resulting in an increase in repeat patronage.

Affiliations

  • Graduate of the Retail Leadership Development Academy, with a specialized track in foodservice retail management (2024).
  • Served as Store Operations Panelist for the Retail Management Institute, sharing insights on reducing labor costs through better scheduling practices (2020).
  • Attended the Food Marketing Institute (FMI) conference to stay current on trends in deli and prepared foods operations (2023).
  • Received certification in Advanced Retail Data Analytics from Ironclad Systems, supporting efforts in data-driven decision making (2021).
  • Certified in Upselling Techniques for Retail Leadership by the National Association of Sales Professionals (NASP) (2018).
  • Completed Food Safety Workshop Series via the International Foodservice Distributors Association ([Year)-2018), furthering food handling procedures in deli operations.
  • Certified in Maximizing In-Store Promotion Strategies through the Grocery Retail Institute (2023).
  • Participated in the National Association of Convenience Stores (NACS) Retailer Panel to benchmark performance improvements strategies (2021).
  • Completed the Retail Management Certificate Program at Northwind, applying customer experience enhancement principles in current role (2016).
  • Active member of the Society for Human Resource Management (SHRM) local chapter, focused on staff retention and training implementation (2016-2015).

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Customer Complaint Resolution Certification, Beacon Labs
  • Merchandising and Display Certification Beacon Labs 2020
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Food Allergen Awareness Certification – Denver
  • ServSafe Food Protection Manager Certification
  • Warehouse Food Safety Certification Chicago
  • First Aid/CPR

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