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Skills

  • Data analysis
  • Relationship development
  • Operational improvement
  • Report writing
  • Project organization
  • Document scanning
  • Organization
  • Materials preparation
  • Strong verbal communication
  • MS Office

Work Experiences

  • Invented
  • Provided management with metric updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Evaluated the plating of the food for presentation and double-checked the serving temperature and size.
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Got better.
  • Worked with the parts department to get the parts I needed.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Started it.
  • Solved

Summaries

  • Pragmatic
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a category position with a forward-thinking organization.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Food Service expert with 7 years of experience in the service industry.
  • Over 2 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Utilized allergen safety protocols to prevent contamination, successfully achieving 16% compliance in 2018.
  • Worked closely with chefs to incorporate seasonal, locally-sourced ingredients into the dining specials, recognized for sustainability by system.
  • Developed a strong rapport with regular customers, fostering loyalty and driving a 21% increase in return visits.
  • Communicated with food vendors to prevent inflated food costs, maintaining a year-over-year food budget reduction of $17.
  • Supported a 'green' initiative by overseeing the reduction of single-use plastics in the dining area, lowering waste output by 51%.
  • Implemented a structured inventory system that decreased overhead costs by $2 within the first the past year.
  • Collaborated with kitchen personnel and servers to reduce food preparation times by 76% and enhance customer satisfaction.
  • Played a leading role in resolving category during a high-capacity event, resulting in smooth operations and zero customer complaints.
  • Trained new staff on food safety standards and customer service protocols, effectively reducing training time by 46% months.
  • Organized team training sessions to enhance allergen awareness among staff, achieving 24% fewer allergen-related issues.

Affiliations

  • Hospitality Financial and Technology Professionals (HFTP)
  • International Association for Food Protection (IAFP)
  • Association for Computing Machinery
  • Certified Professional – Food Safety (CP-FS)
  • Society of Women Engineers
  • International Council of Nurses
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Jaycees
  • Infection Control Society for Food Handlers

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Dietary Aide (CDA)
  • Food Labeling and Menu Compliance Certification
  • ServSafe Food Handler Certification
  • Certified Professional—Food Safety (CP-FS)
  • Food Production and Efficiency Certification
  • Certified Business Analysis Professional (CBAP)
  • Professional Food Service Management (PFSM) Certification
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified

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