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Skills

  • Product testing
  • Hospital operations
  • Data entry
  • First Aid/CPR
  • Report writing
  • Materials preparation
  • MS Office
  • Project organization
  • Complaint resolution
  • Process implementation

Work Experiences

  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Provided information on menu items, garnishes, and preparation methods to picky guests.
  • On-site training was provided by me.
  • Category was planned and carried out by me.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Cleaned grocery shelves, storage areas, and work areas, as well as keeping spills, water, and hazardous debris off the floors.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Worked with the parts department to get the parts I needed.

Summaries

  • Food Service expert with 7 years of experience in the service industry.
  • Articulate
  • Versatile
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at performance reporting and quality assurance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Fluent in both English and Spanish.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Service-driven
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Food Service Aide is articulate and driven to succeed.

Accomplishments

  • Developed a strong rapport with regular customers, fostering loyalty and driving a 21% increase in return visits.
  • Collaborated with kitchen personnel and servers to reduce food preparation times by 76% and enhance customer satisfaction.
  • Played a leading role in resolving category during a high-capacity event, resulting in smooth operations and zero customer complaints.
  • Facilitated cross-functional communication with front-of-house and back-of-house teams to streamline operations, improving table turnover by 61%.
  • Guided visitors through diverse menu options, delivering personalized dietary recommendations and increasing average order sizes by 45%.
  • Achieved food cost reductions of $13 by negotiating with preferred local vendors and suppliers for efficient sourcing of Salesforce.
  • Performed front-of-house food prep duties during peak hours, enhancing order accuracy and reducing kitchen errors by 40%.
  • Collaborated with team of 10 in the development of standard.
  • Reduced food and beverage waste by instituting an inventory rotation process that ensured first-in-first-out stock movement.
  • Supported compliance with state and local sanitation regulations, continuously achieving Employee of the Year for cleanliness.

Affiliations

  • American Medical Informatics Association
  • National Association of Social Workers
  • Local Chamber of Commerce Hospitality Committee
  • School Nutrition Association (SNA)
  • International Association for Food Protection (IAFP)
  • Sustainable Restaurant Association (SRA)
  • Infection Control Society for Food Handlers
  • Hospitality Financial and Technology Professionals (HFTP)
  • Nutrition and Food Service Education Foundation
  • The Culinary Institute Austin Alumni Network

Certifications

  • Project Management Professional (PMP)
  • Certified in Food Safety and Sanitation (CFSS)
  • Apple Certified Associate (ACA)
  • Certificate in Multilingual Customer Service, Basic French
  • Nutritional Counseling Certification
  • ServSafe
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Catering and Banquet Management Certification
  • ServSafe Food Handler Certification
  • Food Production and Efficiency Certification

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