Skip to content
Rocket Resume Logo

Customer Service Billing Supervisor Resume Builder

Customer Service Billing Supervisor resumes made

Get started
Novel resume template
Elegant resume template
Brilliant resume template
Renowned resume template
Grand resume template
Director resume template
Dignified resume template
Classic resume template

Rocket Resume helps you get hired faster

Everything you need to edit your Customer Service Billing Supervisor resume, in one place
GET STARTED

Resume templates recruiters love

Choose one of these templates or build your own using Rocket Resume's advanced resume template editor
Novel resume template
Elegant resume template
Brilliant resume template
Renowned resume template
Grand resume template
Director resume template
Dignified resume template
Classic resume template

Build your own template

Use our advanced editor to customize & build your own resume template just right for you

Build your own template

Customer Service Billing Supervisor resume examples

Browse sample Customer Service Billing Supervisor resumes and use them to edit yours faster
Use this template
Novel
Novel, 1 of 8
Browse resume templates

What's your education level?

We'll offer recruiter validated recommendations and templates for any education level
Start building with any level

Customer Service Billing Supervisor resume examples

We'll save these examples for when you're ready to get started

Skills

  • Team leadership and supervision
  • Customer satisfaction survey design
  • Process improvement
  • Business operations
  • Relationship building and management
  • Sales professional
  • Communications
  • Advanced billing systems knowledge (Workday)
  • Cash handling expertise
  • First Aid/CPR

Work Experiences

  • Automated reporting functions.
  • Collaborated with the IT department to design and implement a secure online payment portal, leading to a 64% increase in on-time payments.
  • Designed a billing quality control program.
  • Improved customer retention by 3% by resolving escalated customer issues.
  • Audited high-value clients' billing accounts, identifying discrepancies and recovering over $15 in unpaid invoices.
  • Compared standard applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Met deadlines by proactively managing individual and team tasks and implementing category processes.
  • Achieved a 60% improvement in invoice accuracy.
  • Collaborated with sales and finance teams to verify contract specifications, ensuring correct billings and avoiding 7 potential disputes annually.
  • Achieved a 23% increase in customer satisfaction scores.

Summaries

  • Achieved a 52% improvement in invoice accuracy.
  • Achieved a 69% improvement in accuracy.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Billing Supervisor.
  • Problem-solving and creative decision-making are skills that a logical Customer Service Billing Supervisor possesses.
  • Achieved a 75% reduction in churn.
  • Achieved 59% faster billing cycles.
  • Aligned billing operations with company objectives.
  • Customer Service Billing Supervisor is a multi-talented Customer Service Billing Supervisor who is consistently rewarded for planning and operational improvements.
  • Achieved a 35% productivity increase.

Accomplishments

  • Successfully handled 50% of escalated billing issues without manager intervention, improving team autonomy.
  • Enhanced customer service protocols for premium customers, resulting in a 28% growth in client satisfaction and 18% reduction in churn.
  • Utilized customer feedback from satisfaction surveys to introduce process improvements, leading to an 55% rise in NPS score.
  • Reduced overall operational costs by $3 through strategic streamlining of billing and payment processes.
  • Revised monthly and quarterly performance reports, providing actionable insights that contributed to 60% growth in key performance indicators (KPIs).
  • Collaborated with IT team to automate service ticket assignment, improving first-touch resolution rates by 46%.
  • Directed continuous education and certification programs for team members, improving overall adherence to compliance by 31%.
  • Optimized invoice issuance by implementing batch processing, reducing invoice generation time by 56%.
  • Revised the customer satisfaction survey process, generating an 54% increase in customer feedback submissions.
  • Reduced churn by 75% through the successful deployment of enhanced retention programs for high-value clients.

Affiliations

  • Jaycees
  • Graduate of the Manager Development Program at metric in Portland
  • Member of Professional Pricing Society (PPS) specializing in revenue management and billing structures
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Member of the American Society for Quality (ASQ) focusing on operational efficiency
  • Project Management Institute
  • Attended Harvard Leadership Development Course in Billing Operations 2024
  • Certification in Data Analysis and Metrics Tracking from procedure 2019
  • Active participant in American Society of Administrative Professionals (ASAP)

Certifications

  • Certified Information Systems Auditor (CISA) - standard
  • Customer Service and Support Software Certification - Microsoft Excel
  • CompTIA A+ Technician
  • Customer Service Certification (CSC) Meridian
  • Certified Revenue Cycle Manager (CRCM) - initiative
  • CompTIA Network+
  • Certified Public Accountant
  • Project Management Professional (PMP) - PMI
  • First Aid/CPR Certified
  • Microsoft Certified: Dynamics 365 Fundamentals – Microsoft

Ready to start building your resume?

How much experience do you have? We'll offer custom-tailored recommendations to help you build the Customer Service Billing Supervisor resume
Start with your experience

Check out what our users are saying

“Amazing Service!”
Rachel B.
Rachel B.Applying for grad programs.

I think this was an amazing service. I really appreciated the reasonable price to build my resume. I will definitely use this service again when I start job-shopping after graduation. Thank you so much for helping me build a resume!

“Wonderful Product”
Sheila J.
Sheila J.Helped me get my first job!

This app is perfect. It helped me get my first job. I will use Rocket Resume again whenever I need it. I will recommend to all my friends and family.

“Rocket Resume made me stand out!”
Amber P.
Amber P.Career translated.

I love Rocket Resume! It helps me put my ideas and career into perfectly explained words that the bots didn't reject. They make your resume stand out from the crowd! Thanks!

“Hired! I got the job!”
Jen P.
Jen P.I'll be back!

Wish me luck! I'm hired! I got the job! Thank you very much for your help. I'm sure I'll be back!

“Perfect!”
Adam G.
Adam G.I landed it!

You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

“The best service!”
Jonathan J.
Jonathan J.Got the job!

That was the best service I've ever used! Built a resume with your help, got the job! Should I need to recreate a resume, I will be back.

“Fantastically useful!”
Oscar H.
Oscar H.Easy and convenient.

I found a job! And, sincerely, I found Rocket Resume to be fantastically useful and very very user-friendly. And so, putting together was very very easy. So, I can't Thank Rocket Resume enough for how easy and convenient it was to use Rocket Resume. Thank You Very Very Much!

“Fast and Easy”
Stacy E.
Stacy E.Affordable price.

I think this was an amazing service. I really appreciated the affordable price to build my resume. Thank you so much for helping me build a resume so fast and easy.

“Super easy”
Whitney
WhitneyFriendly support.

I found this super easy to use and made creating a resume fun and easy and their support was very friendly.

Career resources

Guides, examples, and tips from our resource library

Edit your resume professionally with Rocket Resume

Use our recruiter-approved suggestions for free
Browse by any job
Contact us

Need help?

We love hearing from you. We're available Monday - Friday, 8a - 8p CST and 12p - 4p on weekends. Send us a message and we'll get back to you as soon as possible.
Contact us