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Skills

  • Infrastructure planning
  • Business analysis
  • Budgeting and Cost Analysis for IT Resources
  • Customer Service for Internal Stakeholders
  • Supervision
  • Servers expertise
  • Business operations
  • Data Migration Planning & Execution
  • Incident Response & Resolution
  • Relationship development

Work Experiences

  • Achieved full compliance score in PMP.
  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Collaborated with cross-functional teams to support integrations with third-party applications, improving system interoperability while reducing timeouts by 33%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted IT leadership in forecasting and budgeting.
  • Captured 29% faster resolution time.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Solved framework issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved near-perfect uptime.
  • Aligned policies with process.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Award-winning administrator recognized for streamlining complex infrastructure processes, resulting in 42% faster system deployment times while maintaining superior system integrity.
  • Problem-solving and decision-making skills are exceptional.
  • Automated critical administrative tasks.
  • Achieved a 37% improvement in user login times.
  • Certified expert in PowerShell scripting.
  • System Administrator with 17 years of experience in the field of information technology.
  • Achieved a 80% improvement in system reliability.

Accomplishments

  • Led an initiative to virtualize server environment, consolidating 16 physical servers into 11 VMs, reducing hardware costs by 53%.
  • Collaborated with cross-functional teams to implement ITIL processes, improving incident resolution time by 76%. Reduced overall downtime by 2 hours.
  • Led the integration of on-prem AD with Microsoft Azure AD, improving hybrid cloud authentication by 36% for 18 users.
  • Led team to deploy high-availability clusters across 4 global data centers, achieving 53% uptime for mission-critical applications.
  • Managed Active Directory infrastructure for 9 Domain Controllers, ensuring domain health and availability with 78% uptime.
  • Enabled end-to-end monitoring of Windows systems, reducing incidents' Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) by 35%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with network and security teams to design and enforce security policies, reducing security breaches by 54%. Achieved procedure compliance.
  • Assisted in the design and implementation of disaster recovery solutions, improving RTO (Recovery Time Objective) by 65% and achieving SAP certification.
  • Administered VMware virtual environment hosting over 9 VMs, improving overall infrastructure reliability and resource utilization by 80%.

Affiliations

  • Linux Foundation Certified System Administrator (LFCS)
  • Information Systems Audit and Control Association (ISACA) Certification in Enterprise IT Management
  • Consortium for Service Innovation (CSI) approach adoption advocate
  • Redmond Systems Administrators Advisory Board Member
  • Citrix User Group Community (CUGC) affiliated user
  • Project Management Institute
  • Member of the Association for Computing Machinery (ACM)
  • Cybersecurity Maturity Model Certification (CMMC) Council Participant
  • National Association of Social Workers
  • Certified Information Systems Security Professional (CISSP) holder

Certifications

  • VMware Certified Professional 6 – DCV
  • CompTIA Security+
  • ServSafe
  • Microsoft Certified: Azure Administrator Associate
  • Azure DevOps Engineer Expert
  • Certified Ethical Hacker (CEH)
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Citrix Certified Associate - Networking (CCA-N)
  • Salesforce
  • Microsoft Certified: Identity and Access Administrator Associate

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