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Skills

  • Project organization
  • MS Office
  • Preventive and reparative maintenance
  • Testing and evaluation
  • Client relationship management and retention
  • Data-driven decision making for equipment performance optimization
  • Customer service and client satisfaction management
  • Document workflow optimization
  • Program component repair
  • Project estimation and bidding

Work Experiences

  • Was in charge of diagnosing and troubleshooting issues, as well as repairing and restoring machines to full functionality.
  • Achieved a 85% first-time fix rate.
  • Tweaked the original installation plan and double-checked the work for adherence to local codes and best practices.
  • Collaborated with sales teams.
  • Anticipated repair needs before problems arose.
  • Answered 7 calls per 18 months to help customers with their questions and concerns.
  • Achieved a 34% decrease in customer complaints.
  • Evaluated systems using a checklist and made notes on any issues.
  • Achieved ISO certification for copier repair processes.
  • Achieved Innovation Award for delivering multifunction copier systems.

Summaries

  • Hardworking and meticulous, with a passion for mentoring technicians and empowering leadership to develop highly effective teams.
  • Copier Technician with 11 years of successful team leadership and stakeholder engagement experience.
  • Award-winning Copier Technician.
  • Service Technician with 8 years of experience in maintenance, troubleshooting, and repair, as well as an aptitude for risk assessment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dynamic Service Technician seeking a Copier Technician position in which to apply preventive maintenance skills and a proven track record of resolving emergency service issues.
  • Committed Copier Technician with a history of diagnosing and resolving copier issues within several months, improving overall device productivity by 47% in fast-paced office environments.
  • Clear understanding of project management and stakeholder engagement as well as workflow optimization training.
  • Achieved Top Performer in 2023 for client satisfaction.
  • Award-winning Copier Technician known for delivering superior copier installation services at 12 client locations with 100% operational success within several months. Passionate about reducing client downtime.

Accomplishments

  • Leveraged expertise in Brightline copiers to diagnose hardware issues, achieving a repair success rate of 33%.
  • Optimized copier settings to align with energy-saving initiatives, reducing energy consumption by 82% across 14 machines.
  • Trained junior technicians on troubleshooting techniques, improving team efficiency by 46%.
  • Coordinated with sales teams to evaluate underperforming equipment, providing insights that helped reassign 9 machines to optimized locations.
  • Installed 5 copiers to replace outdated devices, improving document output times by 20% for engineering.
  • Achieved an Innovation Award for exceptional customer service in copier repair, consistently surpassing service-level agreements within 2016.
  • Reduced service return requests by 65% through improving quality assurance checks following machine repairs.
  • Reduced repair lead times by 18 months by creating a streamlined parts ordering process, improving service delivery for 4 clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided installation, configuration, and optimization for Ironclad Systems copiers at 9 client offices, ensuring seamless onboarding and system integration.

Affiliations

  • Certified Copier Technician Accreditation PMP
  • Technology Equipment Maintenance Association
  • Association of Information Technology Professionals
  • Certified Document Imaging Architects (CDIA) 2016
  • National Association of Photocopier Professionals (NAPP)
  • Customer Service Institute of America (CSIA)
  • Certified Photocopier Technician Program (CPTP) 2015
  • Society for Imaging Science and Technology (IS&T)
  • Remote Diagnostic and Troubleshooting Professionals Group (RDTPG)
  • Jaycees

Certifications

  • Canon Certified Technician Program
  • Ricoh Digital Copier Technician Certification
  • Basic Electrical Theory Course Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Lexmark Authorized Service Technician Certification
  • Certified Data Destruction Specialist (from NIST guidelines)
  • Certified Copy Systems IT Support Specialist
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)

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