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Skills

  • Project development
  • Organized
  • Recipes and menu planning
  • Public relations
  • Accounts payable and receivable
  • Report writing
  • Scheduling and calendar management
  • Sale expertise
  • Staff training/development
  • CCTV

Work Experiences

  • Created department budgets by analyzing historical data, forecasting spending, and calculating actual costs.
  • Was the driving force behind the implementation of improved training initiatives for all levels of the organization.
  • Was in charge of the training and daily performance of 4 employees.
  • Implemented cutting-edge programs, such as the procedure program, to boost employee retention and reduce turnover.
  • Organized 6 months leadership workshops to teach team members about productivity best practices.
  • Kept track of expected ship dates to ensure timely delivery and, if necessary, expedite.
  • Delegated team tasks based on each Customer Manager's skill level and knowledge, resulting in a 9% increase in accuracy and productivity.
  • Reduced project downtime by effectively managing, scheduling, and dispatching technicians for on-site repairs.
  • Assisted more than 17 Customer Managers with clerical needs such as taking messages, scanning documents, and routing business correspondence.
  • Drove organizational goals by identifying and solving complex strategy problems in a timely and effective manner.

Summaries

  • Scrum Master certified
  • Looking forward to taking on a new challenge with a successful team.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Currently looking for a job in Chicago or the surrounding area with a reputable and forward-thinking company.
  • Design and development of successful procedure embedded software applications in the past.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Strong technical skills and experience in vendor management.
  • Customer Manager is a hardworking and dependable Customer Manager who excels at stakeholder engagement and risk assessment.
  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Skilled Customer Manager with solid experience managing all levels of multiple projects, including budgeting and administration.

Accomplishments

  • Spearheaded
  • Mediated
  • Negotiated
  • Reduced
  • Delegated
  • Instituted
  • Inspired
  • Streamlined
  • Reviewed
  • Developed

Affiliations

  • Invited Panelist, Customer Experience Summit 2018
  • Affiliate, Association for Customer Engagement (ACE)
  • Member, National Association of Sales Professionals 2015
  • Participant, Customer Experience Leadership Forum 2023
  • Association for Customer Management Professionals (ACMP), Member
  • Customer Success Certified Professional (CSCP) 2023
  • Member, CRM Implementation Best Practices Group
  • Member, Global Contact Center Association (GCCA)
  • Member, Help Desk Institute (HDI)
  • Affiliate, International Association of Contract Managers

Certifications

  • Salesforce
  • Emotional Intelligence for Customer Success (EIQ-2.0) – procedure
  • Certified Sales Professional (CSP) - NASP
  • Business Analytics for Customer Success Certification – Coursera
  • Certified Support Manager (CSM) - Service Strategies
  • Certified Product Marketing Manager (CPMM) – metric
  • Certified in Emotional Intelligence (EQ) – Genos International
  • Advanced Loyalty Marketing Certification – Loyalty Academy
  • First Aid/CPR
  • Certified Customer Success Manager (CCSM) - method

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