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Skills

  • Communications
  • Human resources management
  • CCTV
  • Problem resolution
  • Organized
  • Event coordination
  • Cross-functional collaboration
  • Staff training/development
  • Scheduling and calendar management
  • Coaching and mentoring

Work Experiences

  • Was the driving force behind the implementation of improved training initiatives for all levels of the organization.
  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Increased operational efficiency by managing work requests, new orders, pricing, and changes, as well as coordinating logistics to ensure delivery dates were met.
  • Trained, coached, and mentored staff to ensure that the new process program was implemented smoothly.
  • Cut spending and managed budgets worth $10, saving 9% in one year.
  • Communicated effectively with a variety of departments, including initiative and method, by using active listening, open-ended questioning, and appropriate response skills.
  • Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits.
  • Used automation to manage client correspondence, record tracking, and data communications in the office.
  • Oversaw travel arrangements for employees traveling domestically and internationally, including hotel reservations, car rentals, and airfare.
  • Internal candidates for potential management roles were recruited and trained by me.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Customer Manager has a lot of experience developing new customer service procedures and improving existing ones to improve customer satisfaction.
  • Experienced Customer Manager with success in driving innovation and early adoption of emerging technologies and platforms.
  • Maintain efficient and smooth Miscellaneous operations by providing effective leadership and team management at all levels.
  • Customer Manager and team leader with 12 years of experience in system settings.
  • Among his accomplishments is the creation of a system app for use in the program industry.
  • Professional goal-oriented manager with a track record of Miscellaneous success.
  • French and Spanish are both fluent.
  • Strategic thinker with expertise in stakeholder engagement.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.

Accomplishments

  • Grew
  • Rolled out
  • Streamlined
  • Spearheaded
  • Headed
  • Negotiated
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • People Management: : standard framework Financial Management: : standard framework
  • Assessed
  • Reduced

Affiliations

  • Active Member, Technology Services Industry Association (TSIA)
  • Association for Customer Management Professionals (ACMP), Member
  • Participant, Customer Experience Leadership Forum 2023
  • Graduate, Advanced Customer Experience Management Program Denver 2017
  • Member, CRM Implementation Best Practices Group
  • Invited Panelist, Customer Experience Summit 2018
  • Participant, Customer Support Roundtable 2022
  • Member, Customer Insights & Analytics Professionals Network
  • Speaker, Annual Customer Success Conference 2017
  • Active Participant in the Society of Customer Experience Professionals (SCEP)

Certifications

  • Customer Support Excellence Certification – method
  • American Academy of Financial Management (AAFM)
  • ServSafe
  • Certified Scrum Product Owner (CSPO)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Product Marketing Manager (CPMM) – metric
  • SAP Certified Application Associate
  • Certified Professional in Project Management (CPPM) – Brightline
  • Certified Sales Professional (CSP) - NASP

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