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Skills

  • Workflow Modeling
  • Product Roadmap Development
  • Client communication
  • A/B Testing and Experimentation
  • Public and media relations
  • API Integration
  • KPI tracking and performance monitoring
  • Product Performance Analysis
  • PeopleSoft
  • Customer feedback analysis

Work Experiences

  • Sold and distributed over $5 worth of ServiceNow.
  • By judiciously allocating human and hardware resources to reduce development times, I was able to maintain an on-time product completion rate of 8%.
  • Collaborated with marketing teams to create, deploy, and optimize effective campaigns for Miscellaneous clients.
  • Achieved a 21% improvement in product sentiment.
  • Worked with senior sales, engineering, and other business development executives to develop vertical market best practices marketing initiatives and media positioning.
  • Experimented with marketing channels such as paid acquisition, social media, and creating new content.
  • Increased SAP sales and brand exposure by developing new packaging, collateral, and sales materials, as well as optimizing target audience reach.
  • Worked with the UX team to incorporate customer feedback and User Acceptance Test (UAT) results into future patches and iterations.
  • Defined solution requirements to turn strategic ideas into actionable workflows.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.

Summaries

  • Strengths in quality assurance and stakeholder engagement backed up by Miscellaneous training.
  • Achieved a 26% improvement in customer retention.
  • Accomplished Digital Product Manager specializing in streamlining the product launch process, leading to faster time-to-market and a 44% boost in ROI.
  • Competent marketing manager with a track record of driving business growth through the implementation of framework strategies.
  • Dedicated team leader with experience analyzing market trends and customer needs in order to create targeted marketing campaigns.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Leader who is detail-oriented, attentive, and decisive.
  • Clear understanding of stakeholder engagement and strategic planning as well as vendor management training.
  • Achieved a 42% reduction in time-to-market for new product features.

Accomplishments

  • Overhauled the subscription model, resulting in 49% increase in recurring revenue for 2022
  • Led cross-functional initiatives to enhance product personalization, resulting in a 67% boost in customer retention
  • Utilized customer feedback loops to inform product iterations, which reduced support tickets by 59% over 6 months
  • Introduced a personalized customer onboarding process that reduced user churn by 53%
  • Led efforts to establish key performance benchmarks, resulting in a 67% increase in customer satisfaction scores
  • Developed a robust testing and feedback loop with users to identify key friction points, decreasing drop-off rates by 22%
  • Constructed market-leading mobile UX that boosted user engagement by 63% within the first 11 weeks of launch
  • Resolved product issue through consumer testing.
  • Implemented feature prioritization framework to deliver high-impact product updates that boosted customer satisfaction by 36%
  • Managed third-party integrations and vendor relationships, resulting in 44% reduction in costs without compromising on quality

Affiliations

  • Certified SAFe® 5 Product Owner/Product Manager (POPM)
  • Future Leaders of Product Management Global Network
  • American Society of Safety Professionals
  • Member of Adobe Experience Cloud – Digital Product Acceleration Program
  • Freemason
  • Society of Human Resource Management
  • Board Membership with Local Technology and Innovation Hub
  • Rotary International
  • Harvard Business School Executive Education – Product Development & Innovation
  • Lean Product and Lean Analytics Certificate from process

Certifications

  • CompTIA Network+
  • Certified Scrum Product Owner (CSPO) by program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Product-Led Growth Micro-Certification by Product Led Institute
  • First Aid/CPR Certified
  • Google Analytics Certification by Google
  • Certified User Experience Designer (CUXD) by framework
  • Digital Product Leadership Certification by Harvard Business Review
  • Certified Digital Product Management by University of Virginia
  • Customer Development Certification for Product Managers by method

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