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Skills

  • Segregation unit specialist
  • Drafting specialist
  • Internet sales
  • Sales reporting
  • Sales coordination
  • Sales lead pipeline management
  • Market trend analysis
  • Miscellaneous specialist
  • Composite restoration specialist
  • Venture capital specialist

Work Experiences

  • Converted 54% of visitors to qualified leads.
  • Closed over $10 in sales, which included preparing contracts and processing order forms each 18 months.
  • Used Adobe Creative Suite to keep track of important account and sales information in the company database.
  • Built strong relationships with prospective tenants.
  • Conducted open-house tours and virtual viewings, converting 34% of visitors to qualified leads and improving visibility in the Phoenix market.
  • Achieved a 3% faster turnaround time.
  • Achieved 24% higher retention rates.
  • Converted 18 leads into leases.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Built strong relationships with prospective tenants by developing personalized leasing strategies, resulting in a metric revenue boost.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of stakeholder engagement and quality assurance as well as vendor management training.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Adept in occupancy optimization.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Achieved 85% satisfaction rates.

Accomplishments

  • Revitalized underperforming properties by onboarding Jira to streamline leasing and boosting tenant satisfaction scores by 33%.
  • Tracked and analyzed lead conversion data via category, enhancing follow-up systems and improving prospect engagement by 20%.
  • Created and refined tenant retention programs, ensuring minimal turnover and achieving a lease renewal rate of 21%.
  • Conducted market analysis and competitive pricing adjustments, resulting in an occupancy rate increase of 50% year-over-year.
  • Optimized leasing agent training programs, resulting in improved client communications and an overall lease closing increase of 24%.
  • Collaborated with property management teams to reduce vacancy rates by 84% and increase revenue by $13 through advanced leasing strategies.
  • Developed performance dashboards to track leasing goals and KPIs, providing actionable insights that contributed to a 48% increase in monthly lease closings.
  • Partnered with third-party vendors to implement digital leasing platforms, reducing onboarding times by 30% and ensuring faster lease signings.
  • Efficiently resolved tenant concerns relating to lease terms, ensuring compliance and improving tenant retention by 69% over several months.
  • Successfully negotiated commercial lease agreements with key stakeholders, resulting in 41% higher-than-average rental rates.

Affiliations

  • Project Lead on CRM Implementation for Leasing Solutions 2024
  • Lions Club
  • Professional Property Management Association of the Midwest
  • Toastmasters
  • Freemason
  • American Medical Informatics Association
  • National Association of Social Workers
  • Real Estate Investment Network (REIN) 2022
  • Member of Multi-Family Executive Conference Network Group
  • Jaycees

Certifications

  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Apartment Leasing Professional (NALP) Ironclad Systems
  • Residential Management Professional (RMP) Brightline
  • Certified Lease Analyst (CLA) Cedar Works
  • ServSafe
  • First Aid/CPR Certified
  • Certified Property Developer (CPD) Ironclad Systems
  • Salesforce
  • National Affordable Housing Professional (NAHP®) Beacon Labs

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