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Skills

  • Organizational skills
  • Investment products
  • Data collection
  • Accident investigations
  • Standard equipment
  • Property and casualty products
  • Process improvement
  • Excellent communication skills
  • Negotiation and mediation skills
  • Credit and collections

Work Experiences

  • Calculated quotes and provided information on insurance options to potential clients.
  • Managed
  • Raised the stakes.
  • Completed and maintained all types of personal lines insurance policies within the agency.
  • Completed the paperwork required to process insurance sales and renewals.
  • Met with potential customers and business owners in homes, businesses, and other settings.
  • Analyze the client's situation/proposals/solutions
  • Was in charge of coding claims forms and resolving disputes between carriers and clients.
  • Dealt with an average of 17 customer inquiries and complaints each week.
  • Won

Summaries

  • Over 17 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Fluent in both English and Spanish.
  • Claims Specialist is eager to bring 8 years of experience and expertise in cross-functional collaboration insurance to a growing agency.
  • Claims Specialist with exceptional customer service, time management, and service coordination skills.
  • Well-versed in the creation of insurance policies and terms in order to manage risk and minimize loss.
  • Claims Specialist with experience reviewing, classifying, coding, and rating insurance applications for procedure.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Adaptable, tenacious, and capable project manager with over 6 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Deadline-driven

Accomplishments

  • Earned designations as system.
  • Integrated
  • Ensured
  • Expanded business by 7% while maintaining 3% rate of customer retention.
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Earned the “Roundtable Award” for earning more than $11 in commissions selling $10 million in life insurance products each year.
  • Identified
  • Design: Responsible for creative design for prominent procedure.
  • Documented
  • Prepared

Affiliations

  • Rotary International
  • Freemason
  • International Council of Nurses
  • Toastmasters
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Chartered Insurance Institute (CII)
  • American Bar Association - Tort Trial and Insurance Practice Section (TIPS)
  • Association for Computing Machinery

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Association for Project Management (APM)
  • Associate in General Insurance (AINS) – Institutes Risk & Insurance Knowledge Group
  • Project Management Professional (PMP)
  • Claims Legal Principles Specialist (CLPS) – American Educational Institute
  • Salesforce
  • Fundamentals of Civil Litigation Adjustment – Professional Claims Association (PCA)

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