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Skills

  • Method equipment
  • Customer service excellence
  • Business Planning
  • Organization
  • Data-driven decision making
  • Risk analysis and management
  • Team management
  • Budget Management and Cost Control
  • Process improvement
  • Complaint handling and escalation

Work Experiences

  • By maintaining close relationships with customers, I was able to increase customer satisfaction and grow my business.
  • Achieved reduction over 2016 period.
  • Achieved results within 16 months.
  • Achieved a 17% rise in workplace morale.
  • Kept track of key performance indicators on a daily and weekly basis to stay on track.
  • Revitalized the standard area's operational structures and procedures in order to reduce turnover and waste, increase output, and improve overall quality.
  • Was in charge of merchandising, as well as promoting new products and raising brand awareness.
  • Was in charge of all phases of production, including cross-functional collaboration and performance reporting.
  • Was in charge of overseeing the loading and unloading of packages in the warehouse.
  • Checked incoming materials for quality and compliance with established product specifications on a regular basis.

Summaries

  • Within Miscellaneous, senior Reception Shift Supervisor and outstanding performer in risk assessment and stakeholder engagement.
  • Results-driven executive with over 16 years of experience managing day-to-day business operations.
  • Workflow management, standard activity leadership, and worker coaching are all skills she possesses.
  • Focused on keeping an eye on safety in a crowded and potentially dangerous environment.
  • Through performance reporting and risk assessment, adept at improving operational stability, efficiency, and profitability.
  • Employees are directed and motivated to meet challenging performance and quality goals.
  • Reception Shift Supervisor with 15 years of management experience with program employees.
  • Reception Shift Supervisor is a multi-talented Reception Shift Supervisor who is consistently rewarded for planning and operational improvements.
  • Capable of supervising and directing the work of completion consultants and supervisors.
  • Achieved 15% positive guest feedback.

Accomplishments

  • Continually refined front desk procedures to align with emerging guest needs, driving a 41% improvement in guest retention.
  • Worked closely with HR and management to manage recruitment, onboarding, and retention of front desk staff, decreasing turnover by 29%.
  • Introduced an automated reporting system that enhanced accuracy and timeliness of daily performance tracking.
  • Led a front desk team of 18 staff, ensuring 63% compliance with company standards, which contributed to President's Club.
  • Organized team-building events to enhance communication and collaboration, leading to a Innovation Award for superior service.
  • Used performance data to track staff progress, enabling targeted coaching and improving overall team efficiency by 85%.
  • Collaborated with senior leadership to align front desk operations with broader hotel strategy, achieving 62% year-over-year revenue growth.
  • Managed budgets for office supplies and operational expenses, decreasing front desk operational costs by $10 annually.
  • Improved guest satisfaction ratings by 84% by restructuring front desk procedures and enhancing staff training in customer service protocols.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Council of Hotel and Restaurant Trainers (CHART)
  • Society of Hospitality Management Professionals (SHMP)
  • National Hotel Operations Association (NHOA)
  • Association for Supply Chain Management (APICS)
  • Certified Hospitality Supervisor (CHS) Exam Prep Program – Credential by Cedar Works
  • Society for Human Resource Management (SHRM)
  • Association for Computing Machinery
  • The Hospitality Sales & Marketing Association International (HSMAI)
  • Hospitality Technology & Management Society (HTMS)
  • National Association of Professional Women in Hospitality

Certifications

  • Team Building and Communication Program – Vantage
  • Certified Business Analysis Professional (CBAP)
  • Train-the-Trainer Certification – Summit Group
  • Leadership for Hospitality Professionals – Vantage
  • Certificate in Sales for Hospitality Professionals – Lakeside Partners
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality Supervisor (CHS), Northwind
  • Hospitality Leadership and Supervision Certification – Vantage
  • Guest Service Gold® Certification – Vantage

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