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Skills

  • Budgeting
  • Loan processing
  • Leasing and sales
  • First Aid/CPR
  • MS Office
  • Process improvement
  • Vendor management
  • Procedure equipment
  • Operational improvement
  • Supervision

Work Experiences

  • Maximized rental income while lowering expenses through effective planning and control.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Achieved timely collections.
  • Aligned agreements with company goals.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Assisted in software implementation for managing leases, cutting administrative time by 50% and improving tenant records' accuracy.
  • Achieved annual savings of $6 across the property portfolio.
  • Achieved results over a 15 months-month period.
  • Set up appointments for showings of marketed properties.
  • Achieved a 31% reduction in tenant disputes.

Summaries

  • Property manager and licensed real estate professional with 9 years of industry experience.
  • Detail-oriented with prior experience coordinating cross-functional collaboration and data analysis.
  • Achieved this for 13 months consecutive months.
  • Commercial Leasing Administrator focused on preparing and negotiating high-value leasing agreements, consistently aligning with both client and company objectives.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Leasing Administrator with 16 years of successful process improvement and project management experience.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Achieved Innovation Award for operational excellence.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.

Accomplishments

  • Developed a tenant retention strategy that maintained an average tenant turnover rate of less than 35% over 18 months.
  • Developed and implemented a tenant payment tracking system, reducing overdue payments by 52% within 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a key role in spearheading property-wide rent adjustments, resulting in a revenue increase of $4 annually.
  • Facilitated early lease renewals for over 11 tenants, bolstering tenant retention and securing projected income streams.
  • Enhanced vendor communication and cost reviews, reducing property maintenance expenses by $15 per month across initiative properties.
  • Facilitated compliance with new regulatory requirements following process, revising and updating all lease templates by framework.
  • Resolved complex tenant lease issues professionally, resulting in a 79% tenant retention rate across 16 leasing periods.
  • Increased conversion rates by 60% by scheduling timely follow-ups through the integrated CRM system, leading to higher occupancy rates.
  • Documented and resolved program which led to framework.

Affiliations

  • International Council of Shopping Centers (ICSC)
  • NAIOP, Commercial Real Estate Development Association
  • Certified Commercial Investment Member (CCIM) Institute
  • REISA – Real Estate Investment Securities Association
  • Lions Club
  • National Lease Administration Forum
  • Commercial Leasing Law Committee (CLLC)
  • National Association of Social Workers
  • National Apartment Association (NAA)
  • Local Apartment Association of Denver

Certifications

  • RPA Designation in Real Estate Management (BOMA) – 2017
  • Real Estate Paralegal Certification – Brightline, 2021
  • Microsoft Certified Systems Engineer (MCSE)
  • CERTIFIEDHOUSINGPRO™ License – Raleigh
  • CompTIA A+ Technician
  • Real Estate Contracts Certification – Northwind
  • Commercial and Residential Property Manager Training – Lakeside Partners
  • National Apartment Leasing Professional (NALP) – 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Excel Certification for Financial Analysis – 2019

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