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Skills

  • Vendor management
  • Leasing and sales
  • Loan processing
  • Financial budgeting and reporting
  • Database management
  • Knowledge of building codes
  • Problem resolution
  • City and county regulations
  • Marketing and advertising
  • Budget forecasting

Work Experiences

  • Achieved a cost reduction of $18 in annual utilities expenses.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 16% or higher.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Achieved results over 8 quarters.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Aligned agreements with company goals.
  • Established strong, professional relationships with Leasing Administrators and residents by promoting team collaboration and providing exceptional service.
  • Created and maintained reporting and tracking systems for PHAS indicators.

Summaries

  • Boosted property portfolio performance.
  • A talented Leasing Administrator experienced in maintaining high tenant satisfaction rates and improving property processes, achieving Excellence Award for operational excellence.
  • Offering 18 years of Miscellaneous experience, as well as a goal-oriented, results-oriented approach.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Leasing Administrator and outstanding performer in client relations and risk assessment.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Adept at optimizing tenant retention programs.
  • Brings 9 years of relevant experience to the Leasing Administrator position.
  • Achieved this for 13 months consecutive months.

Accomplishments

  • Developed and implemented a tenant payment tracking system, reducing overdue payments by 52% within 18 months.
  • Developed and distributed leasing packet templates that cut down tenant onboarding time by 35% per lease.
  • Increased conversion rates by 60% by scheduling timely follow-ups through the integrated CRM system, leading to higher occupancy rates.
  • Implemented tenant satisfaction surveys, directly contributing to property improvements and a 17% increase in favorable tenant feedback.
  • Enhanced vendor communication and cost reviews, reducing property maintenance expenses by $15 per month across initiative properties.
  • Reduced vacancies by 27% within three years through the development and execution of targeted marketing strategies.
  • Collaborated with building maintenance teams and coordinated vendor activities, ensuring timely resolution of all property-related issues.
  • Documented and resolved program which led to framework.
  • Created comprehensive onboarding procedures for tenants, decreasing lease signing delays by 13 weeks and lowering documentation errors by 75%.
  • Streamlined communication and follow-ups between prospective tenants and leasing agents using industry-specific CRM software.

Affiliations

  • American Bar Association (ABA) – Real Property, Probate, and Trust Section
  • Society of Women Engineers
  • Jaycees
  • Association for Computing Machinery
  • Leasing Professionals Institute (LPI)
  • Project Management Institute (PMI) – Real Estate Focus Group
  • National Lease Administration Forum
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Commercial Real Estate Women (CREW) Network

Certifications

  • Real Estate Contracts Certification – Northwind
  • Certified Mixed-Use Property Manager (CMPM) – Northwind, 2020
  • Advanced Reporting and Business Analytics Certification – ServiceNow, 2017
  • SHRM Certified Professional (SHRM-CP)
  • Certified Facility Professional (CFP) – 2018
  • Fair Housing Compliance Certification Summit Group
  • Apple Certified Associate (ACA)
  • Real Estate Paralegal Certification – Brightline, 2021
  • Certified Property Technician (CPT) – 2020
  • Certified Public Accountant (CPA)

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