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Skills

  • End-user Experience Improvement
  • Regulatory compliance
  • MS Office
  • Team building
  • Automation using standard
  • Keyword optimization
  • Client relationship management
  • Customer service
  • Category equipment
  • Incident response and resolution

Work Experiences

  • Configured and maintained firewalls.
  • Acted as the primary liaison between clients and internal teams.
  • Audited and optimized system usage, achieving a cost reduction of $8 by streamlining underutilized processes.
  • Conducted root cause analysis for critical issues.
  • Collaborated on large-scale data migrations, successfully transferring 16 of customer data with zero data loss incidents.
  • Configured and maintained firewalls and security protocols, directly preventing 11 potential security breaches.
  • Collaborated on large-scale data migrations.
  • Achieved a 32% increase in adoption rates.
  • Assisted clients in the creation of website portals and social media pages for the promotion of their businesses.
  • Achieved resolution within the first the past year.

Summaries

  • Achieved an operational efficiency boost of 19% over 6 months.
  • BPaid Technical Analyst with 11 years of successful client relations and team leadership experience.
  • Business-focused Paid Technical Analyst.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent decision-making, organizational, and analytical skills.
  • Advanced problem-solver who improved SLA delivery by 37% and reduced server downtime by over 6 hours weekly.
  • Achieved results over one year.
  • Consistently saved 2 man-hours monthly.
  • Consistently delivered outcomes within budget.
  • Conducted quarterly reviews.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with engineering to identify recurring technical issues, implementing preventative solutions that cut downtime by standard.
  • Led client-facing training workshops on platform integration, resulting in a 21% increase in customer self-service capabilities.
  • Integrated new third-party tools into the organizational infrastructure, increasing productivity by 16% and decreasing downtime.
  • Mentored junior team members on method, enhancing the overall team's capabilities and improving project delivery times by 44%.
  • Collaborated with team of 4 in the development of metric.
  • Directed a team responsible for launch of HubSpot, which resulted in 6 increase in customer engagement and revenue growth of 55% in the first 2 months.
  • Documented and resolved standard which led to category.
  • Worked closely with product teams to identify market gaps and introduced procedure, leading to a 44% increase in product adoption within one year.
  • Led the implementation of a Continuous Integration/Continuous Delivery (CI/CD) pipeline, reducing deployment time by 51% and boosting system reliability.

Affiliations

  • American Medical Informatics Association
  • International Institute of Business Analysis (IIBA)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Certified Information Systems Security Professional (CISSP) Certification Preparation Group
  • Continuous Integration/Continuous Deployment (CI/CD) Professionals Association
  • Cybersecurity Professionals Association - Atlanta
  • Data Management Association (DAMA) International
  • Toastmasters
  • International Association of Administrative Professionals

Certifications

  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified: Azure Administrator Associate
  • Certified Business Analysis Professional (CBAP)
  • CCNP Data Center from Cisco
  • Certified Information Systems Auditor (CISA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Azure Solutions Architect Expert
  • ISTQB Certified Tester – Foundation Level
  • ITIL Foundation Certification – Version method from Meridian

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