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Skills

  • Project organization
  • Staff management
  • Compliance Management
  • Budgeting
  • Team management
  • Waterfall methodology
  • Business Development
  • Financial Management
  • Business analysis
  • First Aid/CPR

Work Experiences

  • Achieved estimated cost savings of $15 annually.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Conducted supplier risk management assessments in order to evaluate the initiative program for senior management's planning purposes.
  • Achieved a significant program by making proactive decisions based on market expertise and business knowledge.
  • Achieved a 53% uplift in project performance.
  • Achieved 37% client satisfaction.
  • Taught National Project Managers and National Project Managers effective customer service techniques, resulting in a 7% increase in client satisfaction.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created framework and method reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Improved filing systems for confidential client records and reports increased operational efficiency.

Summaries

  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Professional with over 5 years of experience as a manager for a $18 two years revenue-generating company.
  • Within Miscellaneous, senior National Project Manager and outstanding performer in stakeholder engagement and risk assessment.
  • Motivated initiative manager with a track record of best practices and operations in the Miscellaneous.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Bringing 11 years of industry experience to Brightline, and ready to take on a challenging, growth-oriented role.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.

Accomplishments

  • Drove new lean operational strategies, resulting in a 11 reduction in overhead costs on national-level tasks.
  • Influenced change in project workflow that resulted in 64% improvement in deliverable accuracy and client satisfaction.
  • Introduced agile project methodologies within a traditionally waterfall-based organization, increasing project adaptability and decreasing change request timelines by 19%.
  • Developed and executed crisis management strategies that mitigated potential delays by 15 days on a high-risk national project.
  • Successfully delivered 18 national-level projects, maintaining a client satisfaction rate of 74%.
  • Resolved product issue through consumer testing.
  • Created stakeholder buy-in strategies that engaged cross-functional teams, resulting in increased project alignment and 39% reduction in internal communication bottlenecks.
  • Led transformation of project management workflows using Lean principles, cutting inefficiencies by 60% across Raleigh.
  • Introduced governance standards for project stakeholders that effectively reduced project scope creep by 60% across 9 initiatives.
  • Documented and resolved standard which led to procedure.

Affiliations

  • American Society of Safety Professionals
  • Association for Strategic Planning (ASP)
  • National Management Association (NMA)
  • Agile Leadership Network (ALN)
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Association of Change Management Professionals (ACMP)
  • Urban Land Institute (ULI) – Member since 2023
  • National Association of Social Workers

Certifications

  • Professional Scrum Master I (PSM I) - 2016 - Scrum.org
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Project Management Certification – 2021 – Stanford University
  • Microsoft Project Certification - 2024, process
  • Certified Quality Engineer (CQE) - 2018, American Society for Quality (ASQ)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Risk Management Professional (CRMP) – 2023 – Institute of Risk Management (IRM)

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