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Skills

  • Planning and coordination
  • Security systems
  • CRM software proficiency (HubSpot)
  • Direct communication with vendors
  • Data Accuracy and Verification
  • Data-driven decision making
  • Discrepancy resolution
  • Inventory management
  • Customer support reduction
  • CRM Process Implementation

Work Experiences

  • Assisted in the creation of standard procedures.
  • Kept track of accounting requirements by discussing fees, preparing contracts, and invoicing clients for completed shipping and ordering work.
  • Collected payment from customers based on outlined payment plans and business standard operating procedures to avoid collections issues and overly aging accounts.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Built and sustained dashboards using QuickBooks.
  • Advocated for product restocks.
  • Gathered customer information from phone calls and emails and entered it into SAP to keep internal records up to date.
  • Answered 11 phone calls per several months to assist customers.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Automated the manual process of tracking orders.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Account Order Coordinator and team leader with 2 years of experience in category settings.
  • Active leader with excellent communication and collaboration skills.
  • Six Sigma certified
  • Accelerated revenue recognition.
  • Strategic thinker with expertise in client relations.
  • Seller with extensive experience in data analysis, inventory management, and shipment processing.
  • Proficient in promoting standard by leveraging performance reporting and strategic planning knowledge.
  • With 10 years of experience in budget management, focused Account Order Coordinator.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Account Order Coordinator.

Accomplishments

  • Administered rush orders for VIP accounts, maintaining a 19% on-time delivery rate during framework, collaborating across multiple departments.
  • Achieved 22% improvement in on-time deliveries across multiple clients by reorganizing internal production schedules during peak demand periods.
  • Assisted the sales team by accurately managing promotions and order changes, increasing add-on sales during procedure by 67%.
  • Maintained consistent communications with compliance, achieving a 26% reduction in out-of-stock situations during critical periods.
  • Negotiated with suppliers and vendors to resolve stock availability issues, improving product turnaround time by 29%.
  • Instituted performance metric tracking for delivery timelines and accuracy, using Tableau, reducing fulfillment errors by 18%.
  • Implemented a seamless returns process, reducing the order return cycle by process and cutting errors by 34%.
  • Optimized the order entry process through Microsoft Excel, resulting in a 20% faster invoicing process and consistently closing orders ahead of deadlines.
  • Implemented a performance measurement system for order-to-destination tracking, providing clear insights and reducing shipping delays by 15%.
  • Created cross-functional communication bridges between sales, customer service, and logistics teams, reducing order delays by 17 hours.

Affiliations

  • Enrolled in the Customer Order Lifecycle Management course from category, focusing on end-to-end efficiency in the supply chain process.
  • Member of the Council of Supply Chain Management Professionals (CSCMP), attending leadership conferences on operations management and vendor coordination.
  • Enrolled in the Export-Import Bank of the United States (EXIM) webinars on international trade compliance and logistics.
  • Affiliated with the International Customer Service Association (ICSA), focusing on improving client satisfaction and support strategies.
  • Member of the National Association of Sales Professionals (NASP), engaging in development programs on communication and stakeholder management.
  • Completed the Certified Order Processing Professional (COPP) course, focusing on efficient order management and customer satisfaction.
  • Affiliated with Analytics Institute, learning in-depth data analysis techniques for better order forecasting and inventory control.
  • Certified by the American Purchasing Society (APS) in Purchasing Fundamentals, enhancing procurement and vendor relationship skills.
  • Regular attendee of the Customer Experience Professionals Association (CXPA) events, concentrating on improving post-order client relationships.
  • Member of the Professional Pricing Society (PPS), engaging in sessions on pricing strategies and cost reductions for order fulfillment.

Certifications

  • Certified Public Accountant (CPA)
  • SAP Certified Application Associate
  • Certified International Customer Service Professional (CICP)
  • Lean Six Sigma Certification – Yellow Belt
  • CompTIA A+ Technician
  • Microsoft Office Specialist (MOS)
  • Certified Demand Forecasting Professional (CDFP)
  • American Academy of Financial Management (AAFM)
  • Certified Business Analysis Professional (CBAP)
  • Advanced Order Fulfillment Certification - Cedar Works 2023

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