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Skills

  • MS Office
  • Cargo staging standards
  • Communications
  • Hangar storage optimization
  • Tableau operational expertise
  • Budgets
  • Airfield traffic control communication
  • Supervision
  • Organization
  • Relationship development

Work Experiences

  • Achieved zero reported safety concerns.
  • Coordinated aircraft breakdown recovery operations.
  • Authored and updated standard operating procedures for team, resulting in a 13% increase in ground crew efficiency.
  • Coordinated ramp operations for emergency medical flights, decreasing setup-to-departure time by 56% during critical runs.
  • Had an excellent attendance record and was always on time for work.
  • Achieved zero incidents over 18 months.
  • Achieved results in 2016.
  • Completed complex aircraft towing assignments.
  • Coordinated safe aircraft movement.
  • Collaborated closely with shift supervisors to meet tight airline schedules, reducing departure delays by 39% in 2023.

Summaries

  • Achieved a 60% reduction in flight load issues.
  • Dedicated category professional who brings 4 years of cargo management experience to the team.
  • Achieved quick response to improve efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 63% drop in delay times.
  • Achieved a 36% decrease in bottlenecks.
  • Adept at leading pre-flight and post-flight inspections, significantly minimizing potential ground hazards and keeping flight operations streamlined.
  • Within Miscellaneous, senior Aircraft Handler and outstanding performer in quality assurance and client relations.
  • Achieved 64% faster mobilization.
  • Certified Aircraft Handler with Lean, committed to maintaining compliance with state and federal aviation safety standards.

Accomplishments

  • Orchestrated timely ground logistics for initiative arriving and departing flights daily, contributing to an overall increase in on-time arrivals.
  • Collaborated with team of 9 in the development of category.
  • Analyzed and improved baggage handling procedures, reducing misrouted bags by 79% and improving customer service feedback.
  • Trained 15 ground crew members in aircraft marshalling and safety protocols, ensuring continuous operational efficiency.
  • Performed post-flight inspection on 9 aircraft daily, ensuring prompt turnaround and adherence to maintenance safety standards.
  • Developed a tracking system for ground crew equipment, reducing loss or misplacement of tools and cutting equipment unavailability time by 37%.
  • Reduced ramp clutter and enhanced ground movement safety by introducing and enforcing designated equipment staging areas.
  • Resolved product issue through consumer testing.
  • Excelled at implementing new safety procedures, contributing to a 80% decrease in ground-related safety incidents in 2019.
  • Executed towing and de-icing operations for metric, reducing pre-flight turnover during inclement weather by 34%.

Affiliations

  • Jaycees
  • Aircraft Maintenance Professionals Group
  • Aircraft Maintenance Educators Alliance
  • National Business Aviation Association (NBAA)
  • Rotary International
  • Certified Aviation Technician Association
  • Society of Aerospace Safety Engineers (SASE)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Affiliation with Aviation Safety and Security Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Flight Line Operations Professional Certification
  • Flight Safety Foundation Ground Operations Certification
  • Advanced Aircraft Towing and Marshalling Certification
  • First Aid/CPR Certified
  • Salesforce
  • International Civil Aviation Organization (ICAO) Aircraft Data Handling Standards Training
  • Global Reporting Format (GRF) Operations and Risk Management Certification
  • Project Management Professional (PMP)
  • Advanced Ramp Handling Proficiency (ARHP) Certification

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