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Skills

  • Organization
  • Appointment scheduling
  • Data analysis for operational efficiency
  • Conflict resolution in patient concerns
  • Advanced proficiency in standard
  • Managing high patient volumes
  • Efficient check-in processes
  • Regulatory compliance
  • Team building
  • Problem-solving in fast-paced environments

Work Experiences

  • Audited medical records and insurance claims weekly.
  • Educated staff on patient management systems.
  • Developed a workflow for managing high-volume patient intake.
  • Completed in 12 months.
  • Collaborated with providers to anticipate patient needs, helping maintain a work schedule that resulted in 57% higher appointment attendance.
  • Audited medical records and insurance claims weekly, catching and correcting 17 errors that prevented significant financial losses.
  • Achieved Innovation Award for exceptional patient service by maintaining a positive and welcoming atmosphere, contributing to 52% growth in patient referrals.
  • Collaborated with providers to anticipate patient needs.
  • Achieved a 26% decrease in billing errors.
  • Earned commendation from practice auditors in 2018.

Summaries

  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Adept at building productive relationships with healthcare stakeholders, resulting in improved patient outcomes and 50% higher retention rates.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Front Desk Patient Coordinator is a multi-talented Front Desk Patient Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved 34% or higher in attendance rates.
  • Strengths in performance reporting and risk assessment backed up by Customer Service training.
  • Within Customer Service, senior Front Desk Patient Coordinator and outstanding performer in team leadership and client relations.
  • Knows how to manage charts, forms, and payments.
  • Accomplished in creating comprehensive training programs for new front desk staff, ensuring fast integration and reduction in onboarding time by 49%.
  • Collaborated with healthcare teams.

Accomplishments

  • Audited patient medical records with meticulous attention to detail, identifying and correcting 3 discrepancies that significantly mitigated potential compliance risks.
  • Worked closely with healthcare professionals and insurance carriers to resolve billing and coding inconsistencies, saving the clinic an estimated $193,000 per year.
  • Incorporated feedback from post-appointment patient surveys into ongoing process improvements, leading to a 41% increase in patient satisfaction ratings.
  • Assisted in implementing online patient portals, increasing patient engagement and reducing administrative call volume by 64%.
  • Mitigated technical issues related to EHR systems during patient check-ins, leading to seamless transitions and reducing downtime by 28%.
  • Spearheaded quality improvement initiatives derived from patient feedback, increasing retention rates by 25% over a 8-month period.
  • Reduced no-show appointment rates by 83% through a focused reminder system, leading to increased efficiency and lower operational costs.
  • Documented and resolved procedure which led to metric.
  • Successfully processed and verified insurance claims for over 3 patients weekly, achieving a 41% reduction in denials and delays.
  • Achieved CPA in Tableau, enhancing my ability to utilize advanced features in system to further improve patient data handling.

Affiliations

  • Certified Medical Receptionist Association of America (CMRAA)
  • Healthcare Financial Management Association (HFMA)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Medical Receptionists Association of America (MRAA)
  • Electronic Health Records Certification – category
  • Medical Group Management Association (MGMA)
  • American Health Information Management Association (AHIMA)
  • American Academy of Professional Coders (AAPC)
  • Medical Practice Executive Forums (MPEF)
  • Freemason

Certifications

  • ServSafe
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Patient Care Coordinator (CPCC)
  • Project Management Professional (PMP)
  • Certified Healthcare Access Associate (CHAA)
  • OSHA Healthcare Compliance Certification standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional Practice Manager (CPPM)
  • Certified HIPAA Professional (CHP)

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