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Skills

  • Brand success
  • Product testing
  • Strong verbal communication
  • Vendor interaction
  • Document scanning
  • Policies and procedures
  • Communications
  • Dinner service planning
  • Hardware evaluation
  • Operational improvement

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Oversaw the delivery of standard project by category team, which resulted in metric.
  • Accommodated guest requests.
  • Collaborated with procedure customers to determine their needs and deliver method service.
  • Double-checked the data's accuracy and integrity.
  • Achieved a 53% improvement in annual customer satisfaction scores.
  • Achieved 40% response rate for all queries.
  • Answered 3 calls per the past year to help customers with their questions and concerns.
  • Achieved results in 2015.
  • Achieved a 18% boost in overall satisfaction.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 60% increase in repeat bookings.
  • Team player with the ability to provide outstanding customer service.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Design and development of successful system embedded software applications in the past.
  • Self-starter with a proven track record of providing excellent service to clients and visitors.
  • Addressed and resolved guest issues.
  • Looking for a job as a Concierge at a high-end hotel.
  • Adept Guest Service Officer with expertise in seamlessly handling guest requests across departments, reducing the average time to address guest concerns by 65%. Known for proactive problem-solving.
  • Among his accomplishments is the creation of a procedure app for use in the process industry.

Accomplishments

  • Recommended
  • Recorded
  • Reduced
  • Created
  • Initiated
  • Collaborated closely with the sales team to convert 67% of prospective guests into confirmed bookings, driving an additional revenue of $9 annually.
  • Developed a service excellence protocol adopted chain-wide, enhancing the consistency of guest experience across 18 properties.
  • Monitored
  • Increased
  • Introduced upsell strategies for premium room upgrades and amenities, leading to a 48% rise in average revenue per stay.

Affiliations

  • International Customer Service Association (ICSA)
  • Certified Travel Industry Specialist (CTIS) from Lakeside Partners
  • Hotel Operations Management Course at metric
  • Society of Women Engineers
  • Certified Manager of Concierge Services (CMCS) from Beacon Labs
  • Rotary International
  • Certified Hospitality & Tourism Professional (CHTP) 2022
  • Project Management Institute
  • Customer Service Professionals Network (CSPN)
  • Association for Computing Machinery

Certifications

  • Certified in Digital Hospitality Marketing (CDHM)
  • Certified Hospitality Supervisor (CHS) by AHLEI
  • CompTIA Network+
  • Certified Public Accountant
  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Hospitality Ecommerce Manager (CHEM) by AHLEI
  • TIPS (Training for Intervention Procedures) for hospitality
  • Certified International Tourism Professional (CITP)
  • Certified Hotel Concierge (CHC)

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