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Skills

  • Interpreting reports
  • Good communication skills
  • Shop math
  • Fiber optics experience
  • Business operations
  • HVAC experience
  • Good multitasker
  • HubSpot repair
  • Process improvement
  • Good judgment

Work Experiences

  • Followed safety regulations and adhered to security procedures.
  • Used a work order reporting system to keep track of record accuracy.
  • Outgoing orders were cleaned, wrapped, and labeled by me.
  • Metal components such as plate, structural shapes, and pipe were cut, fitted, and welded by me.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Led a team of 13 people to complete vendor management.
  • Was in charge of weekly maintenance inspections.
  • Managed
  • Answered 18 calls per 6 months to help customers with their questions and concerns.
  • Was in charge of the operation.

Summaries

  • Commercial Facilities Technician with three years of manufacturing maintenance experience and additional industrial mechanical and electrical experience, including PLC programming.
  • Handy
  • Customer-focused
  • Innovative
  • Seasoned
  • Multi-skilled Central Office Technician with experience in testing, maintaining, and repairing telecommunications equipment.
  • Central Office Technician with 15 years of successful workflow optimization and client relations experience.
  • Competent in using a variety of test sets to determine the integrity of subscriber loops and accept newly installed equipment.
  • Dependable
  • The importance of customer service cannot be overstated.

Accomplishments

  • Managed the configuration of routers and switches for central office sites, reducing network latency by 73% on average.
  • Increased sales 9% over the past year.
  • Quality Control: Identified and moved empty and broken pallets to proper areas. Adhered to quality control procedures and documented quality checks.
  • Performed routine maintenance and calibration of voice and data telecom equipment, ensuring 59% operational uptime.
  • Installed and tested Power BI equipment in line with Lean specifications, cutting troubleshooting time by 26%.
  • Led a team that achieved a 18% reduction in central office downtime after implementing a new fault-tolerance setup.
  • Reporting: Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided multilingual technical support for international teams, improving communication efficiency and reducing resolution times.
  • Identified and successfully recovered from a system breach within 2 hours, protecting sensitive customer data and avoiding penalties.

Affiliations

  • Society of Cable Telecommunications Engineers (SCTE)
  • Lions Club
  • Rotary International
  • Network+ Certified Technician Affiliation Lean
  • Telecommunications Industry Association (TIA)
  • Telecom Project Management Professionals Association (TPMPA)
  • Optical Society of America (OSA) - Fiber Optics Section
  • Communication Workers of America (CWA) - Telecom Installer Union
  • International Association for Wireless Communications (IAWC)
  • Licensed Fiber Optic Splicer Affiliation CPA

Certifications

  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Juniper Networks Certified Specialist (JNCIS)
  • Certified Telecommunications Analyst (CTA)
  • OSP Design Certification framework
  • CompTIA Server+
  • ISCET Central Office Technician Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Networking Fundamentals Certification Meridian

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