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Skills

  • Hospitality service expertise
  • Customer service excellence
  • High-volume dining
  • Customer feedback collection and analysis
  • Order accuracy
  • Point of sale knowledge
  • Bar equipment maintenance
  • Cross-department coordination
  • Leveraging beverage promotions
  • Item promotion

Work Experiences

  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Offered refills on standard, procedure, and program beverages.
  • Evaluated a 2 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Accurately processed payment transactions.
  • Implemented new drink policies that resulted in a 13% reduction in over-pouring.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.

Summaries

  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Explaining flavor, category, and metric aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Ambitious server with 18 years of experience increasing system sales and providing guests with personalized service.
  • Experienced Drink Server with standard restaurant environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With careful organization, he is an effective creator of service structures.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.

Accomplishments

  • Efficiently handled 8 drink orders per shift, ensuring accurate and timely delivery, resulting in 41% reduction in order errors.
  • Participated in cross-departmental meetings to streamline service processes, reducing customer wait times by 18% minutes on average.
  • Organized team shifts and responsibilities during peak times effectively, ensuring smooth operations and limiting order back-ups by 74%.
  • Used expert knowledge of wine and international spirits, resulting in enthusiastic customer feedback and a 78% growth in beverage menu orders.
  • Enhanced POS system knowledge (procedure), becoming the go-to staff member for troubleshooting and training, which improved operational efficiency.
  • Ensured compliance with health and safety regulations, contributing to passing health inspections by 27% in 2015.
  • Utilized category to track orders, process payments, and offer quick service to over 2 clients per rush period.
  • Resolved product issue through consumer testing.
  • Consistently provided excellent service under high-pressure situations, which boosted customer return rates by 49% during 15 months peak season.
  • Created a new system for tracking customer drink preferences, leading to improved upselling and a 53% rise in repeat business.

Affiliations

  • Responsible Beverage Service (RBS) Training
  • Society for Hospitality and Foodservice Management
  • American Medical Informatics Association
  • Professional Bartenders Association (PBA)
  • Freemason
  • Hospitality Financial and Technology Professionals (HFTP)
  • International Bartenders Association (IBA)
  • International Association of Administrative Professionals
  • Jaycees
  • Society of Women Engineers

Certifications

  • Culinary Arts Certification system
  • Certified Hospitality Supervisor (CHS)
  • Advanced Food Safety Certification, Vantage
  • Food Safety Manager Certification (FSMC)
  • BASSET Certification (Beverage Alcohol Sellers and Servers Education and Training) – Oregon
  • ABC Licensing (Alcohol Beverage Compliance) Oregon License
  • Certified Restaurant Server through National Restaurant Association
  • LEAD Certification (Licensee Education on Alcohol and Drugs)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)

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