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Skills

  • Team management
  • B2B sales strategies
  • Building long-term partnerships
  • Cross-functional team collaboration
  • First Aid/CPR
  • Regulatory compliance
  • Service agreements
  • Network development
  • Miscellaneous expertise
  • MS Office

Work Experiences

  • Achieved this over 18 months.
  • Analyzed customer usage data.
  • Authored program white papers.
  • Achieved results over 6 months.
  • Collaborated with the R&D team to tailor Workday for key clients, contributing to new revenue worth 17 in 2021.
  • Achieved 15% market share growth in the Northeast.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Implemented effective sales techniques and increased product sales to over $13 in 18 months.
  • Authored initiative white papers on client success stories that were leveraged by the marketing team for lead generation efforts.
  • Closed deals worth $10 annually.

Summaries

  • Achieved a 20% reduction in support tickets.
  • Within Miscellaneous, senior Clinical Account Manager and outstanding performer in client relations and project management.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Achieved 54% revenue growth YOY.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Sales leader who is upbeat, energetic, and entrepreneurial.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated to providing excellent customer service.

Accomplishments

  • Orchestrated personalized client onboarding programs, reducing implementation times by 56% and increasing early-stage adoption by 5%.
  • Collaborated with internal teams to support healthcare clients during software updates, ensuring zero downtime and improving satisfaction scores by 74%.
  • Managed and nurtured client relationships with key accounts in Portland, increasing annual retention by 22%.
  • Utilized CRM tools (standard, Salesforce, etc.) to monitor client engagement and generate data-driven insights that improved retention by 27%.
  • Analyzed market trends and customer feedback to guide new service offerings, driving a 84% increase in cross-sell opportunities.
  • Documented and resolved metric which led to system.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored new team members on CRM systems and account management best practices, improving team performance by 75%.
  • Authored 4 client success case studies that supported marketing campaigns and resulted in 47% increase in inbound leads.

Affiliations

  • National Association of Accountable Care Organizations (NAACOS)
  • International Council of Nurses
  • American Society for Clinical Pathology (ASCP)
  • Healthcare Financial Management Association (HFMA)
  • Academy of Managed Care Pharmacy (AMCP)
  • Alliance of Clinical Research Excellence and Safety (ACRES)
  • Medical Group Management Association (MGMA)
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Society of Human Resource Management
  • Health Information and Management Systems Society (HIMSS)

Certifications

  • Revenue Cycle Certification for Healthcare Professionals – Meridian
  • Certified Professional in Healthcare Management (CPHM) – 2022
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Healthcare Leadership Certification - category
  • Healthcare Business Acumen Certification – Brightline
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Account Management Professional (CAMP) - Brightline
  • Certified Public Accountant (CPA)
  • Healthcare Sales Specialist Certification (HSSC) – Ironclad Systems

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