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Skills

  • Coordinating cross-functional team projects
  • Team building
  • Excellent Written and Verbal Communication
  • Cross-selling and upselling techniques
  • Client Onboarding Optimization
  • Customer service excellence
  • Team management
  • Time management and prioritization
  • Key account management
  • Operational improvement

Work Experiences

  • Collected customer feedback.
  • Achieved a competitive edge in key markets.
  • Increased the team's revenue by over $12 in sales.
  • Achieved this in one year.
  • Accurately prepared monthly sales performance reports.
  • Assisted senior sales executives in closing deals worth over $15, contributing significantly to quarterly sales growth.
  • Collaborated with cross-functional teams, such as marketing and logistics, to streamline product delivery and improve buyer experiences.
  • Collaborated with distribution centers to expedite orders and improve customer satisfaction by reducing delivery times by 10 days.
  • Collaborated with sales teams.
  • Collaborated with the finance department.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • Adept at managing a portfolio of over 12 clients.
  • Achieved a 77% reduction in response time.
  • Sales Assistant with a specialty in strategic planning.
  • Connect with customers and recommend target offerings to effectively promote products and increase revenue.
  • Achieved 76% higher customer engagement.
  • Commercial Sales Assistant with 2 years of successful budget management and project management experience.
  • Achieved a 29% increase in client engagement.
  • Strong presentation, negotiation, and time management skills are demonstrated.

Accomplishments

  • Collaborated with team of 18 in the development of metric.
  • Partnered with marketing and product teams to develop effective promotional strategies which led to 36% growth in overall customer acquisition.
  • Documented and resolved 10 complex client issues with personalized solutions, resulting in a 38% retention rate for key accounts.
  • Developed and maintained accurate sales forecasting models, improving pipeline management efficiency and providing clear visibility on revenue by 51%.
  • Monitored and managed client accounts, ensuring renewals and upsells that contributed to surpassing sales targets by 52%.
  • Raised customer satisfaction scores by 54% through improvement of support procedures and better collaboration between sales and support teams.
  • Supported the launch of a Asana upgrade by gathering feedback from 7 customers, leading to a 60% improvement in sales performance.
  • Independently negotiated long-term contracts with vendors and partners, achieving favorable terms that saved the business $9.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with cross-functional teams to ensure smooth communication and alignment on marketing initiatives, leading to a 67% increase in leads.

Affiliations

  • Society for Marketing Professional Services (SMPS)
  • International Customer Support Manager Association
  • American Medical Informatics Association
  • National Association of Sales Professionals (NASP)
  • Strategic Account Management Association (SAMA)
  • Society of Women Engineers
  • Customer Experience Professionals Association (CXPA)
  • Women's Business Enterprise National Council (WBENC)
  • National Association for Business Economics (NABE)
  • Business Development Guild

Certifications

  • Cross-Selling and Up-Selling Certification by Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Negotiation Mastery Certification by metric
  • First Aid/CPR Certified
  • Fundamentals of Sales and Marketing by initiative
  • HubSpot Sales Software Certification
  • Project Management Essentials Certification (for Sales Projects) by Beacon Labs
  • CompTIA Security+
  • Certified Sales Operations Specialist (CSOS) by Ironclad Systems
  • Solution Selling in Sales Certification by SPI

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