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Skills

  • Application support
  • Data entry
  • Customer service expert
  • Critical data security
  • Compliance with CPA Standards
  • Data Storage Optimization
  • Process improvement
  • Business operations
  • Metric equipment
  • Cloud cost reduction

Work Experiences

  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Described metric solutions to customers to aid in problem resolution.
  • Achieved results across one year.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Conducted comprehensive audits of system logs to identify and resolve potential network vulnerabilities, reducing breach attempts by 38% over 6 months.
  • Automated routine maintenance tasks for over 16 servers using scripting in German, reducing technical labor hours by 42% per quarter.
  • Automated routine maintenance tasks for over 5 servers.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Contributed to cybersecurity policy development.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.

Summaries

  • Computer System Operations Technician with 10 years of successful project management and process improvement experience.
  • Collaborated across departments.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Computer System Operations Technician is a multi-talented Computer System Operations Technician who is consistently rewarded for planning and operational improvements.
  • Analytical thinker with expertise in network security and system vulnerability audits. Reduced breach attempts by 50% through thorough log reviews and proactive threat mitigation strategies.
  • Specializes in program and system product troubleshooting.
  • Accomplished at scaling ticketing operations to handle a 68% increase in support requests during peak demand periods, while maintaining an efficient, cost-effective helpdesk solution.
  • Collaborative technician in cross-departmental projects.
  • Promotes workflow optimization and stakeholder engagement skills that are dynamic.
  • Achieved a 18% reduction in compatibility issues.

Accomplishments

  • Procured and installed Microsoft Excel servers, reducing processing latency by 85% in high-demand transactional workloads.
  • Spearheaded security upgrades to firewalls and VPNs, reducing external threats by 39% over 18 months.
  • Successfully implemented server migration strategy, leading to a 69%-improvement in system speed and performance.
  • Liaised with 7 third-party vendors to ensure prompt resolution of hardware incidents, reducing turnaround times for critical repairs by 17 days.
  • Resolved 12 high-priority customer support cases in real-time, increasing customer satisfaction by 46% over three years.
  • Reduced breach attempts by 54% through active monitoring and pattern analysis of system logs over 18 months.
  • Reduced system vulnerabilities by 77% through timely application of security patches in collaboration with IT security teams.
  • Successfully identified and remediated 2 security breaches by analyzing firewall logs and implementing stronger protocols.
  • Streamlined communication across IT departments by introducing a centralized ticketing system, increasing issue tracking efficiency by 50%.
  • Used Adobe Creative Suite to automate routine maintenance tasks, reducing IT workload by 36% and improving resource allocation.

Affiliations

  • Association for Computing Machinery (ACM) Member
  • National Association of Social Workers
  • Affiliate, Cloud Native Computing Foundation (CNCF)
  • CompTIA Certified Professional Member
  • Microsoft Certified Solutions Expert (MCSE) Alumni Community
  • Contributor, DevOps Institute Community
  • Affiliate Member, Security Industry Association (SIA)
  • Active Member, Systems Administration Guild (SAGE)
  • Professional Member of the Society for Industrial and Applied Mathematics (SIAM)
  • National Cybersecurity Student Association (NCSA) Active Participation

Certifications

  • Certified Cloud Security Professional (CCSP)
  • CompTIA Cybersecurity Analyst (CySA+)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Microsoft Certified: Azure Administrator Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Linux Professional Institute Certification (LPIC-1): Linux Administrator
  • CompTIA Security+
  • Certified Information Systems Security Professional (CISSP) - Harbor & Co.
  • Certified Red Hat Engineer (RHCE)
  • Certified Public Accountant

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