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Skills

  • Staff education and training
  • Communications
  • Organization
  • Critical data security
  • Process improvement
  • Compliance with CPA Standards
  • MS Office
  • Desktop support
  • Team building
  • Breach attempt mitigation

Work Experiences

  • Coordinated cross-departmental projects.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 15 new accounts.
  • Conducted comprehensive audits of system logs to identify and resolve potential network vulnerabilities, reducing breach attempts by 38% over 6 months.
  • Kept track of running systems and entered commands to troubleshoot issues like category and metric.
  • Conducted comprehensive audits of system logs.
  • Automated routine maintenance tasks for over 5 servers.
  • Automated daily system backups.
  • Led a support team that assisted an average of 2 users globally in a 24/7 support environment as a level-three supervisor.
  • Achieved zero critical downtime.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Lean and CPA are proudly certified.
  • Analytical thinker with expertise in network security and system vulnerability audits. Reduced breach attempts by 50% through thorough log reviews and proactive threat mitigation strategies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 25% issue-resolution rate within 18 months.
  • Competent Computer System Operations Technician with experience assisting method users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Achieved a 18% reduction in compatibility issues.
  • Computer System Operations Technician is a multi-talented Computer System Operations Technician who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Liaised with 7 third-party vendors to ensure prompt resolution of hardware incidents, reducing turnaround times for critical repairs by 17 days.
  • Automated daily system backups for 18 servers using Adobe Creative Suite, ensuring business continuity and securing data integrity.
  • Configured and optimized backend systems to maintain 99.9% uptime across critical servers, contributing to uninterrupted service availability.
  • Created and maintained documentation for critical IT processes, resulting in reduced onboarding times for new hires by two years.
  • Procured and installed Microsoft Excel servers, reducing processing latency by 85% in high-demand transactional workloads.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to the development of disaster recovery plans, ensuring an optimal failover scenario with 77% operational continuity.
  • Successfully identified and remediated 2 security breaches by analyzing firewall logs and implementing stronger protocols.
  • Revamped network documentation procedures, resulting in a the past year faster issue resolution for 9 of system outages.
  • Collaborated with external vendors in the procurement of Tableau, negotiating contracts that led to a 82% reduction in overall purchasing costs.

Affiliations

  • Cybersecurity Maturity Model Certification (CMMC) Registered Professional™
  • Member, International Association of Privacy Professionals (IAPP)
  • Certified Stakeholder in ITIL Foundations
  • VMware User Group (VMUG) Active Participant
  • National Cybersecurity Student Association (NCSA) Active Participation
  • International Council of Nurses
  • Affiliate Member, Security Industry Association (SIA)
  • Information Systems Security Association (ISSA) Professional
  • American Society of Safety Professionals
  • Freemason

Certifications

  • Cisco Certified CyberOps Associate
  • Certified in Risk and Information Systems Control (CRISC) – 2020
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • ITIL Foundation Certification in IT Service Management
  • Microsoft Certified: Windows Server Hybrid Administrator
  • Certified Virtual Machine Management Professional (VMMP) - Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)
  • Dell EMC Proven Professional Cloud Architect Specialist - Portland

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