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Skills

  • Efficient service delivery
  • Business operations
  • Adaptability to client needs
  • Diagnostics and troubleshooting
  • MS Office
  • Operational improvement
  • Budgets
  • Equipment monitoring
  • Relationship development
  • Custom installation solutions

Work Experiences

  • Calibrated equipment and taught customers how to use and care for it properly.
  • Transported ServiceNow to three years customer locations.
  • Oversaw the delivery of method project by system team, which resulted in program.
  • Contributed to a 46% decrease in service visits.
  • Collaborated with electricians and contractors.
  • Completed the task 17 months% ahead of schedule.
  • Completed installations with an accuracy rate of 27%.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved Innovation Award in 2020.
  • Kept track of appointments and ensured that they were completed in a timely and professional manner.

Summaries

  • Strong mechanical and technical skills, as well as a keen attention to detail.
  • Accomplished installer.
  • With a focus on quality and efficiency, well-versed in equipment troubleshooting and repair.
  • Dedicated program installation professional with strong technical background, ability to read schematics, and ability to communicate with customers about systems.
  • Addressed customer needs effectively.
  • Strengths in strategic planning and performance reporting backed up by Automotive and Motor Vehicles training.
  • Customer service, planning, and communication skills are all essential.
  • Adhered to all code requirements.
  • Client-focused professional dedicated to prompt issue resolution, achieving impressive reductions in customer complaints by 65% through proactive service.
  • For various components, proficient in safety and environmental regulations.

Accomplishments

  • Developed and implemented a tool management process to reduce downtime on job sites by 14 hours per project.
  • Designed and implemented a customer feedback program, increasing project satisfaction ratings by 42% over 18 months.
  • Led the installation of 8 systems per week, exceeding company targets by 74% in 2016.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 13 in the development of process.
  • Applied electrical wiring fundamentals to properly install and configure systems in accordance with local codes and standards.
  • Provided comprehensive customer training on system usage, leading to a 36% decrease in follow-up service requests.
  • Spearheaded a team initiative to install eco-friendly systems, cutting household energy consumption by 56% in Raleigh.
  • Executed successful installations in high-traffic environments, minimizing disruptions to homeowners and meeting tight timelines.
  • Proactively assessed job site conditions and adjusted installation strategies, significantly reducing equipment damage or delays.

Affiliations

  • Construction Industry Institute (CII)
  • Electronic Security Association (ESA)
  • Trade-related certification courses (e.g. Tableau Installation Course)
  • Home Builders Association in Denver
  • The Association for Manufacturing Technology (AMT)
  • Jaycees
  • Society of Human Resource Management
  • National Association of Home Builders (NAHB)
  • International Brotherhood of Electrical Workers (IBEW)
  • Association for Computing Machinery

Certifications

  • Apple Certified Associate (ACA)
  • Certified Wireless Network Administrator (CWNA)
  • CompTIA A+ Technician
  • National Electrical Code (NEC) Certification
  • Smart Grid Integrator Certification
  • CompTIA Network+
  • Solar Photovoltaic (PV) Installer Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Passive House Tradesperson (CPHT)
  • SHRM Certified Professional (SHRM-CP)

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