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Skills

  • MS Office
  • Escalation resolution with third-party vendors
  • Quality control initiatives
  • Compliance risk assessment
  • Post-closing issue reduction
  • Team building
  • Software Proficiency in Adobe Creative Suite
  • Data tracking and reporting for legal compliance
  • Multi-step document review processes
  • Regulatory compliance

Work Experiences

  • Checked each applicant's credit history, personal references, and employment history.
  • Championed a digital closing platform.
  • Achieved Excellence Award for team performance in 2022.
  • Collaborated with lenders nationwide.
  • Achieved results within 18 months.
  • Collaborated with the legal team.
  • Transported ServiceNow to several months customer locations.
  • Completed corrections in under two years.
  • Had an excellent attendance record and was always on time for work.
  • Avoided method penalties.

Summaries

  • Closing Document Review professional proficient at multi-level risk mitigation techniques. Prevented over $17 in potential fraud by identifying document discrepancies and implementing stronger review controls.
  • Avoided financial penalties through correct interpretation of complex contract terms.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved efficiency gains.
  • Closing Document Review expert with a track record of large-scale transaction handling, ensuring accuracy and regulatory compliance. Spearheaded team coaching that resulted in a President's Club for outstanding departmental performance in 2022.
  • Adaptable professional managing closing documentation with precision and speed. Reduced discrepancy correction time by 11 hours due to advanced internal auditing techniques and improved document flow protocols.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Avoided program penalties.
  • Organizes paperwork, resolves discrepancies, and collaborates with third-party vendors to resolve issues and close deals.
  • Within Miscellaneous, senior Closing Document Review Specialist and outstanding performer in data analysis and project management.

Accomplishments

  • Provided expert guidance during document discrepancies, resulting in the recovery of 3 in potential lost revenue.
  • Executed transaction reconciliations for a portfolio of 13 lending clients, preventing delays and ensuring smooth closures.
  • Led quality checks on 14 closing packages daily, identifying and correcting discrepancies prior to final submission.
  • Spearheaded a cross-department initiative that reduced document processing errors by 51%, recognized by company leadership.
  • Resolved product issue through consumer testing.
  • Devised and implemented new documentation procedures that resulted in a 70% decrease in post-closing file corrections.
  • Awarded Top Performer based on exceptional attention to detail and the consistent reduction of errors across transaction reviews.
  • Spearheaded adoption of HubSpot to track and monitor document sign-offs, resulting in a 28% decrease in processing delays.
  • Played a pivotal role in successfully meeting all regulatory submission deadlines for category by coordinating efforts across departments.
  • Updated and revised internal guidelines for reviewing closing documents in compliance with system, ensuring team alignment.

Affiliations

  • Certified Closing Professional Program (CCPP) — 2017 Recipient
  • Paralegal Credentialing Association for Legal Documents — 2015 Accredited
  • International Association of Administrative Professionals
  • Certified Residential Mortgage Servicers (CRMS)
  • Lions Club
  • Association of Information Technology Professionals
  • Mortgage Bankers Association (MBA)
  • International Association of Document Examiners (IADE)
  • National Society of Compliance Professionals (NSCP)
  • American Land Title Association (ALTA)

Certifications

  • Certified Residential Closing Coordinator (CRCC) by the National Closing Institute (NCI)
  • CompTIA Security+
  • Certification in Closing Document Management by the American Land Title Association (ALTA)
  • Advanced Closing Services Certification by the Mortgage Bankers Association (MBA)
  • Certified Document Control Specialist (CDCS) by the International Guidelines Council (IGC)
  • Accredited Mortgage Professional (AMP) by the Mortgage Bankers Association (MBA)
  • HUD Closing Specialist Certification by the Department of Housing and Urban Development
  • Certified Title Examiner (CTE) through The Title Institute Atlanta
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Real Estate Closeout Certification (AREC) by the Association of Closing Agents

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