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Skills

  • Presentation design
  • Multi-line phone proficiency
  • Report development
  • Office administration
  • Document conversion
  • Customer and client relations
  • Financial reporting
  • AP/AR proficiency
  • Business correspondence
  • Accounts receivable management

Work Experiences

  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Oversaw 16 calendars in order to coordinate meetings, appointments, and events strategically.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Completed special projects on time and on budget, exceeding the goals of both the initiative department and the organization as a whole.
  • Took up to 13 calls per 18 months and quickly redirected them.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Used vendor management and team leadership to quickly resolve framework issues, effectively reducing customer complaints by 12%.
  • Provided framework software support and training to the entire office, including troubleshooting and optimization.

Summaries

  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Expert at multitasking in a fast-paced environment.
  • Bringing 14 years of outstanding performance in related roles to the table.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Car Dealership Billing Administrative Assistant is an attentive and personable administrative support professional with 12 years of experience in fast-paced office environments.
  • Extensive data collection and extraction experience.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.

Accomplishments

  • Tracked and reported vehicle depreciation data, providing clear analytical insights that helped management make decisions on vehicle pricing strategies.
  • Collaborated with team of 4 in the development of program.
  • Implemented a streamlined invoicing and billing process using process, reducing processing time by 64% and minimizing billing errors.
  • Resolved billing discrepancies by working directly with clients, reducing outstanding accounts by $6 within system.
  • Resolved product issue through consumer testing.
  • Negotiated with external service vendors to reduce fees by $17 per contract, delivering cost savings directly to company overhead.
  • Managed reconciliation of daily sales transactions, including cash, credit, and third-party financing, to ensure 100% accuracy and compliance with financial regulations.
  • Resolved 43% of past due accounts by implementing a new collection strategy and negotiating favorable repayment terms with customers.
  • Led dealership billing reconciliation efforts using category, increasing monthly report accuracy by 46%.
  • Mentored new billing staff on dealership accounting protocols, increasing team adherence to billing guidelines by 42% and reducing overall processing time.

Affiliations

  • National Society of Accountants for Grant-Project Accounting (NSAGPA)
  • International Council of Nurses
  • International Association of Administrative Professionals (IAAP)
  • Society of Women Engineers
  • Lions Club
  • Toastmasters
  • Association for Computing Machinery
  • National Association of Dealership Executives
  • Accredited Automotive Compliance Professional (AACP) Certification
  • National Independent Automobile Dealers Association (NIADA)

Certifications

  • Certified Payroll Professional (CPP)
  • CompTIA Security+
  • QuickBooks Certified User
  • Certified Automotive Fleet Manager (CAFM)
  • Certified Automotive Finance Manager (CAFM)
  • Institute of Certified Bookkeepers (ICB) Certification in Computerized Accounting
  • International Accounts Payable Professional (IAPP) Certification
  • Fundamentals of Dealership Accounting for Automotive Professionals Certification
  • Salesforce
  • Certified Management Accountant (CMA)

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