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Skills

  • Payroll and budgeting
  • Sorting and labeling
  • Administrative support
  • Cross-departmental collaboration
  • Human resource laws
  • Bookkeeping
  • Filing and data archiving
  • Customer Relationship Management (CRM)
  • Paperwork drafting
  • Business correspondence

Work Experiences

  • Achieved 82% error-free billing rate.
  • Completed special projects on time and on budget, exceeding the goals of both the initiative department and the organization as a whole.
  • Took up to 13 calls per 18 months and quickly redirected them.
  • Oversaw 16 calendars in order to coordinate meetings, appointments, and events strategically.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Accurately reflected all transactions.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Created a new data management system that reduced data retrieval time by 12%.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.

Summaries

  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Car Dealership Billing Administrative Assistant is a dependable and enthusiastic Car Dealership Billing Administrative Assistant with 18 years of front desk management experience.
  • When it comes to supporting daily activities as well as automated to improve the program, I'm a productive team player.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Team leadership and stakeholder engagement are examples of areas of expertise.
  • Car Dealership Billing Administrative Assistant who is motivated and has a good understanding of procedure processes, customer relations, and multi-line phone systems.
  • Car Dealership Billing Administrative Assistant is an attentive and personable administrative support professional with 12 years of experience in fast-paced office environments.
  • Workday expert with exceptional budget management and typing abilities.

Accomplishments

  • Assisted in reviewing vehicle financing contracts to confirm compliance with legal standards, limiting exposure to compliance risks and reducing processing time by 68%.
  • Conducted in-depth audits of incoming payments and reduced accounting discrepancies by 83% over a 18 months period.
  • Used fraud detection strategies to identify erroneous transactions, reducing unauthorized refunds and improving financial integrity by 22%.
  • Collaborated with team of 4 in the development of program.
  • Processed and reconciled warranty receivables, ensuring strict adherence to manufacturer protocols and preventing $15 in claim denials annually.
  • Analyzed daily sales data across multiple dealership locations, preparing financial summaries that helped reduce errors by 49%.
  • Tracked and managed dealership inventory billing efficiently, contributing to a reduction of $11 in costs on sold and unsold vehicles per month.
  • Reduced overhead costs by creating monthly projection reports and advising management on expense reduction strategies, saving approximately $18 annually.
  • Processed billing settlements and sales rebates, tracking all payments to ensure prompt resolution and compliance with dealership deadlines.
  • Resolved 43% of past due accounts by implementing a new collection strategy and negotiating favorable repayment terms with customers.

Affiliations

  • National Society of Accountants for Grant-Project Accounting (NSAGPA)
  • Auto Finance Excellence (AFE) – Certifications Program
  • International Association of Administrative Professionals
  • Finance and Insurance Certified Professional Program
  • International Council of Nurses
  • National Automotive Finance Association (NAF Association)
  • Society for Human Resource Management (SHRM) – Finance Admin Chapter
  • Jaycees
  • International Automotive Remarketers Alliance (IARA)
  • American Management Association (AMA)

Certifications

  • Project Management Professional (PMP)
  • Certified Fraud Examiner (CFE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Accounting Technician (CAT)
  • Apple Certified Associate (ACA)
  • Certified Automotive Finance Manager (CAFM)
  • Auto Dealer University’s Inventory Management Certification
  • Professional Certification in Customer Success Management
  • Automotive Service Excellence (ASE) Parts Specialist Certification
  • QuickBooks Certified User

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