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Skills

  • MS Office
  • Fast-paced multitasking
  • Inventory tracking and forecasting
  • Mentorship and training
  • Exceptional communication skills
  • Task prioritization
  • Cash handling accuracy
  • Adaptability in high-pressure environments
  • Budgets
  • Customer service excellence

Work Experiences

  • Assessed and streamlined delivery route schedules, resulting in a faster average delivery time of 12 minutes.
  • Assisted with social media advertising.
  • Actively participated in monthly health and safety audits, helping the team maintain consistently high scores above 22% in all evaluations.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Championed daily team check-ins to ensure alignment on operational goals, resulting in a consistent 65% improvement in team performance.
  • Achieved a 51% reduction in negative customer reviews.
  • Achieved a 18% improvement in under-5-minute deliveries.
  • Achieved a faster average delivery time of 6 minutes.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.

Summaries

  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • Boosted productivity through teamwork and collaboration.
  • Achieved perfect payment accuracy.
  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Clear understanding of workflow optimization and budget management as well as workflow optimization training.
  • Wing Team Member with 3 years of service industry experience.
  • Adaptable Wing Team Member with a focus on food safety compliance and kitchen station management. Adept at handling high-volume shifts while maintaining superior service standards and reducing waste by $2 monthly.
  • Achieved a 64% boost in customer satisfaction ratings.
  • Costs were consistently reduced while profits were increased.
  • Boosted overall sales by 61% through strategic recommendations.

Accomplishments

  • Played an integral role in improving customer satisfaction by reducing complaint resolution time by 44%, creating a more positive dining environment.
  • Monitored staffing and suggested optimized scheduling recommendations, enhancing labor utilization efficiency by 60% while maintaining service standards.
  • Championed eco-friendly initiatives in the restaurant, introducing recyclable packaging options and reducing waste output by 60%.
  • Assisted in the implementation of customer loyalty programs, successfully driving repeat business and improving customer retention by 58%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed sales data to identify low-performing menu items, assisting management in making strategic decisions that enhanced overall profitability by 63%.
  • Maintained cleanliness and organization of workstations, thereby ensuring compliance with health and safety standards and avoiding operational delays.
  • Utilized menu optimization strategies to refine item placements and descriptions, boosting customer interest and generating a 72% increase in sales.
  • Partnered with the kitchen team to optimize workflow, resulting in a 64% reduction in average prep time during rush hours.
  • Utilized inventory tracking techniques to ensure consistent stock levels and reduce food waste by 53%, leading to cost savings.

Affiliations

  • Rotary International
  • Heart of the House Foundation
  • Society of Women Engineers
  • Customer Service Institute of America (CSIA)
  • Association for Supply Chain Management (APICS)
  • American Culinary Federation (ACF)
  • National Association of Social Workers
  • Society of Human Resource Management
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Jaycees

Certifications

  • Time Management and Efficiency Certification for Hospitality
  • Team Building and Leadership Instructions Certification
  • ServSafe
  • CompTIA Network+
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Certified Quality Improvement Associate (CQIA)
  • Menu Design and Development Certification
  • Certified Hospitality Educator (CHE)

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