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Skills

  • Mentorship and training
  • Health and safety audits
  • Customer feedback analysis
  • Leadership in service environments
  • New staff onboarding
  • Team building
  • Customer service excellence
  • Patient care
  • Food Safety Compliance
  • Organization

Work Experiences

  • Achieved a 85% rise in productivity over one year.
  • Assisted wait staff and other members of the team in completing tasks.
  • Conducted comprehensive weekly reports on sales performance, which helped identify high-margin items and led to a 28% boost in featured menu item sales.
  • Assisted with social media advertising for new menu rollouts, generating 8 new followers and increased digital engagement by 61%.
  • Assisted management in improving menu offerings by collecting and analyzing customer feedback, resulting in an updated menu that increased orders by 48%.
  • Anticipated guest needs.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Assessed delivery route schedules.
  • Achieved high cleanliness standards during health inspections.
  • Collaborated with team members to increase daily order accuracy by 23% while reducing service wait-time to under 4 minutes.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted revenue through effective add-on product suggestions.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of workflow optimization and budget management as well as workflow optimization training.
  • Wing Team Member with 3 years of service industry experience.
  • Addresses special requests swiftly.
  • Achieved high standards during health inspections.
  • Well-organized and efficient, with a strong desire to please customers.
  • Wing Team Member with 2 years of successful strategic planning and budget management experience.
  • Dedicated to the success of the team and the company.

Accomplishments

  • Assisted in the implementation of customer loyalty programs, successfully driving repeat business and improving customer retention by 58%.
  • Led efforts in task prioritization during high-volume hours, reducing customer wait times and enhancing overall service efficiency.
  • Collaborated with management to collect and analyze customer feedback, contributing to a menu update that increased item sales by 38%.
  • Assisted in the launch of process which subsequently became a top seller, contributing to a 31% increase in departmental sales for 6 months.
  • Assisted in social media marketing strategies for new menu rollouts, resulting in 10 new followers and an increase in engagement by 84%.
  • Assisted in planning and executing promotional events tailored to specific audiences, enhancing customer turnout and boosting sales by 57%.
  • Coordinated delivery orders to ensure customer orders were accurate and on-time, resulting in client retention improvements of 43%.
  • Facilitated upselling initiatives with team members that resulted in a 34% increase in beverage and dessert orders over one year.
  • Pioneered efforts to introduce new side items that led to a 82% increase in average order size over one year.
  • Collaborated with team of 14 in the development of framework.

Affiliations

  • Association for Computing Machinery
  • American Marketing Association
  • Society for Hospitality and Foodservice Management (SHFM)
  • Fast Casual Executive Summit
  • Food and Beverage Association of America
  • International Franchise Association (IFA)
  • Toastmasters
  • Society for Human Resource Management (SHRM) – Hospitality Focus Chapter
  • Professional Association for Customer Engagement (PACE)
  • Culinary Institute of America — Alumni Association

Certifications

  • Allergen Awareness Certification
  • CompTIA A+ Technician
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Diploma in Hospitality Management
  • Certified Hospitality Sales Professional (CHSP)
  • Basic Food Hygiene Certificate
  • Certified Quality Improvement Associate (CQIA)
  • Customer Service Excellence Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe Food Handler Certification

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