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Collector resume examples

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Skills

  • Client relationship management
  • Data analysis for collection performance
  • Change Management
  • Custom repayment plan development
  • ServiceNow proficiency
  • Customer-centric approach to debt recovery
  • Achieving individual and team collection goals
  • Portfolio Management
  • Account inquiry resolution
  • Business Strategy

Work Experiences

  • Worked in a call center, where I handled outbound calls that were both manually and automatically dialed.
  • Made repeated attempts to contact customers who were severely delinquent in their payments in order to recoup lost revenue.
  • Assessed, researched, and resolved inconsistencies.
  • Kept track of account and credit report changes.
  • Achieved complete customer satisfaction.
  • Collaborated with finance and billing teams to reduce outstanding invoices, recovering over $15 in one year.
  • Boosted performance.
  • Achieved Top Performer for reducing overall delinquency rates by 24% through targeted communication strategies.
  • Kept track of accounts to see if they were sticking to their payment plans and flagged any that weren't.
  • Achieved results in several months.

Summaries

  • Preparing complex tax returns is a plus.
  • Goal-oriented collections manager with a track record of lowering delinquencies and mitigating risks.
  • Certified accountant with five years of experience providing audit, tax, and other financial services for a CPA firm.
  • Excellent interpersonal and conflict resolution skills.
  • Brings to growing organizations transformative leadership and a track record of innovation.
  • Collector is a hardworking individual who is familiar with scripted interactions and collection guidelines.
  • Power BI is something I know a lot about.
  • Collector is a meticulous Collector with 17 years of experience in accounts receivable and collections.
  • Tax accountant with the dedication and sense of responsibility required to succeed in a government-regulated environment.
  • To maximize performance, I'm focused on quickly learning new strategies and scripts.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained an average recovery rate of 49% across a multi-million dollar portfolio of accounts.
  • Documented and resolved system which led to method.
  • Recovered $6 in overdue payments within several months, significantly improving company cash flow.
  • Led initiative to enhance account management for delinquent portfolios, reducing account aging by 6 days.
  • Generated a 2% reduction in month-end close.
  • Championed cross-department collaboration with IT to build a custom follow-up system, reducing outstanding payments by 55% in the past year.
  • Tax Returns: Performed tax methods applicable to business revenues and like-kind exchanges. Prepared annual individual, corporate, trust, estate, gift and partnership tax returns.
  • Developed and enforced new risk assessment strategies, improving default detection rates by 39%.
  • Led the implementation of automated account tracking, cutting overdue account identification times by 13 days.

Affiliations

  • Toastmasters
  • American Society of Administrative Professionals (ASAP)
  • Lions Club
  • American Marketing Association
  • Risk Management Association (RMA)
  • Project Management Institute
  • American Society of Safety Professionals
  • Commercial Law League of America (CLLA)
  • National Association of Retail Collection Attorneys (NARCA)
  • Society of Women Engineers

Certifications

  • Certified Debt Recovery Analyst (CDRA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Essential Collection Techniques Certification
  • ServSafe
  • Customer Dispute Resolution Process Specialist
  • Certified Skip Trace Investigator (CSTI)
  • Debt Buyer Certification Program (DBCP) - Brightline
  • CompTIA A+ Technician
  • Certified Credit & Risk Analyst (CCRA)
  • Collections Management Certification Microsoft Excel

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