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Skills

  • Parent Communication
  • Collaboration with stakeholders
  • First Aid and CPR certification
  • Team management
  • Organization
  • Program development
  • MS Office
  • First Aid/CPR
  • Public speaking
  • Customizing programming based on feedback

Work Experiences

  • Acted as a liaison between camp directors and counselors.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Adjusted programming based on feedback.
  • Used optimized to resolve conflicts between campers.
  • Collaborated with parents and guardians.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Built strong connections with campers' families, propelling referral participation by 75% over system.
  • Coached first-time campers in peer interaction.
  • Collaborated with parents and guardians to assess each camper's progress and ensure a customized experience.
  • Conducted detailed end-of-year evaluations for both staff and campers, providing actionable insights for program improvements.

Summaries

  • Conducted staff training.
  • Adaptable YMCA Counselor with expertise in managing diverse groups of children aged procedure, reducing behavior incidents by 35%.
  • Problem-solver with a friendly and open demeanor.
  • Achieved 16% improvement in safety compliance.
  • Boosted participant engagement by 56%.
  • Communicated effectively.
  • Professional with a track record of 6 years of success in the field.
  • Built strong relationships with campers' families.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Adapted camp programs to virtual platforms.

Accomplishments

  • Organized bi-weekly workshops for counselors on emotional intelligence, contributing to a more cohesive team and a 51% camper satisfaction increase.
  • Took initiative to train in PMP, expanding camp offerings by introducing quality assurance and vendor management, increasing camper engagement by 56%.
  • Collaborated with 13 stakeholders to enhance the camp's community outreach efforts, resulting in a 78% increase in enrollment.
  • Maintained a 81% incident-free record by consistently meeting and exceeding certification requirements related to safety and camper care.
  • Enhanced safety protocols for waterfront activities through retraining programs, achieving an incident-free season over 4 years.
  • Customized programming based on camper feedback, resulting in a 32% increase in overall participation.
  • Managed camper feedback surveys, leading the redesign of activities and improving retention rates by 49% year over year.
  • Implemented positive behavior reinforcement programs, reducing behavioral incidents among campers by 16%.
  • Designed a series of team-building exercises resulting in improved collaboration and a decrease in camper conflicts by 21%
  • Implemented digital participant engagement tracking through HubSpot, leading to measurable insights that improved program retention rates by 47%.

Affiliations

  • Certified Risk Manager through Meridian
  • Rotary International
  • Association for Computing Machinery
  • American Medical Informatics Association
  • International Council of Nurses
  • Member of the Association for Experiential Education (AEE)
  • Professional Member of the American Camp Association (ACA)
  • American Camp Association (ACA) Member
  • Toastmasters
  • Association for Supply Chain Management (APICS)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • YMCA Team Leader Certification by method
  • Child and Youth Mental Health First Aid Certification category
  • Project Management Professional (PMP)
  • YMCA Principles and Practices Certification by program
  • Professional Accreditation in Outdoor Leadership by standard
  • Conflict Mediation Skills Certification by framework
  • First Aid/CPR/AED Certification by framework
  • Mandated Child Abuse Reporter Certification by Massachusetts
  • YMCA Healthy Lifestyle Principles Certification by framework

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