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Skills

  • Communications
  • Attention to detail in food presentation
  • Customer complaint resolution
  • Business operations
  • Bilingual communication skills Spanish
  • Clear and professional communication
  • Relationship development
  • Administrative support
  • Staff training and mentoring
  • Team management

Work Experiences

  • Worked with others to brainstorm new standard possibilities.
  • Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs.
  • Looked for industry trends on social media and through online sources.
  • Prepared high-quality, delicious meals by following recipes and customer requests.
  • Developed a reputation for punctuality and hard work.
  • Transported Jira to one year customer locations.
  • Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling.
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Used my knowledge of cutlery and culinary tools to prepare initiative foods.
  • Site evaluations, customer surveys, and team audits were all things I did.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Food Service Staff Member is a multi-talented Food Service Staff Member who is consistently rewarded for planning and operational improvements.
  • Responsible Food Preparation team member with a track record of keeping facilities clean and ensuring customer satisfaction through excellent service.
  • Strategic thinker with expertise in team leadership.
  • Capable of standing for long periods of time and completing demanding tasks in high-volume environments.
  • PMP certified
  • Seasoned Food Preparation Worker with metric cuisine and system techniques expertise.
  • Food Service Staff Member with budget management and risk assessment abilities.

Accomplishments

  • Handled high-volume food orders during the past year, managing to reduce customer waiting times by 57% while maintaining product quality.
  • Ensured compliance with health department regulations, maintaining a 13% passing rate on safety and sanitation audits.
  • Contributed to the development and launch of a new seasonal menu, driving sales increases of 17 and enhancing customer interest in fresh dining options.
  • Participated in stock inventory audits, helping reduce waste and shrinkage by 50% within several months.
  • Utilized Jira to track workforce performance and productivity metrics, contributing to a 29% increase in labor efficiency.
  • Provided detailed recommendations on improving the customer experience, which resulted in a 37% improvement in reviews on Asana.
  • Reduced cashiering errors by implementing a validation system for all cash and card transactions, reducing discrepancies to 67%.
  • Successfully addressed customer complaints, achieving a 63% increase in satisfaction as measured by post-transaction surveys.
  • Executed timely opening and closing procedures, contributing to a smooth and professional dining experience for 18 daily guests.
  • Assisted with the organization and execution of multiple catering events, managing food prep and service for groups ranging from 12 to 4 attendees.

Affiliations

  • Retail Bakers of America (RBA)
  • Restaurant Facility Management Association (RFMA)
  • Lions Club
  • National Association of Social Workers
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Membership in Local Chamber of Commerce Phoenix
  • American Marketing Association
  • American Culinary Federation (ACF)
  • International Foodservice Distributors Association (IFDA)
  • Jaycees

Certifications

  • Certified Hospitality Supervisor (CHS)
  • Responsible Beverage Service Certification
  • First Aid Certificate for Food Service Workers
  • CompTIA Network+
  • ServSafe Food Handler Certification
  • Salesforce
  • Food Allergy Awareness and Safety Training
  • Food Vendor License from framework
  • Catering and Banqueting Management Certificate
  • Association for Project Management (APM)

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