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Skills

  • Patient confidentiality
  • RFI Scanners
  • Periodontics
  • Business operations
  • Dental clinic operational efficiency
  • CCTV
  • Cost reduction strategies
  • Patient schedule management
  • Team management
  • Invoice generation

Work Experiences

  • Counseled patients on post-operative care.
  • Taught patients how to care for their teeth after surgery in order to protect their investment and promote healing.
  • Achieved high accuracy in claims processing.
  • Collaborated with insurance companies to verify patient benefits, reducing out-of-pocket cost concerns and improving patient retention.
  • Assisted the dentist with procedures such as program, procedure, and process.
  • Collaborated with the lead dentist.
  • Conducted daily sterilization of program and ensured proper installation and maintenance of framework, lowering cross-contamination risk.
  • Created personalized patient reminder systems for follow-up cleanings, improving rebooking rates by 45% in 2022.
  • Created educational materials to inform patients about post-procedure care, leading to better compliance and a reduction in follow-up visits.
  • Contributed to a 76% reduction in operational costs by optimizing the use of disposables and rotating stock effectively.

Summaries

  • Dental Interim Lead Assistant and team leader with 17 years of experience in initiative settings.
  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Method and initiative have a proven track record.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Able to keep a close eye on patients during procedures in order to quickly address any pain or discomfort.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Framework, process, and initiative are all available.
  • Highly organized and sensitive to the needs of others.
  • ITIL certified, with extensive experience working with patients and supporting Dental Interim Lead Assistants.
  • Dental student seeking hands-on experience through an internship in stakeholder engagement.

Accomplishments

  • Ensured all staff stayed current with CPR and radiation safety certifications, ensuring full team compliance with state and federal regulations.
  • Enhanced the radiology process by introducing Adobe Creative Suite, which reduced the number of retakes by 30%.
  • Played a key role in preparing for and passing health and safety assessments, scoring 15% in compliance audits.
  • Spearheaded a clinic-wide effort to reduce material waste, saving the practice $238,000 in unused supplies over one year.
  • Implemented a preoperative consultation program that improved preparedness and resulted in a 67% increase in successful patient-surgical outcomes.
  • Developed a patient satisfaction initiative that increased positive feedback reviews by 44% over the course of 2023.
  • Reduced administrative overhead by automating recall appointments, leading to a 24% improvement in patient rebooking rates.
  • Assessed and recalibrated X-ray machines and digital sensors to ensure image quality, cutting down re-shoots by 52%.
  • Developed a standardized instrument sterilization procedure designed to reduce the risk of infection and improve overall clinic safety.
  • Supported dentists in over 12 oral surgery procedures, reducing surgery preparation time by 67% and improving patient outcomes.

Affiliations

  • Member of the International Dental Assistants Association (IDAA) – Since 2022
  • Continued Education in Infection Control and OSHA Compliance, Affiliated with category
  • CPR and AED certified through the American Red Cross 2023
  • Speaker at the American Dental Society Conference on Workflow Optimization - 2024
  • Regular Contributor to the Dental Assistant Digest Newsletter – category
  • Volunteer Coordinator for National Children's Dental Health Month Initiatives – 2023
  • Facilitator for Local Dental First Aid Workshops – Spearheaded by category
  • Dental Front Office and Billing Professional Association (DFOBPA) member - Since 2019
  • Continuous Membership in the Academy of General Dentistry (AGD) – Since 2017
  • Certification in Nitrous Oxide Monitoring with Affiliation to method

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Basic Life Support (BLS) for Healthcare Providers - American Heart Association
  • Apple Certified Associate (ACA)
  • Professional Dental Coders and Billers (PDCA) - Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Dental Technician (CDT) – Vantage
  • ServSafe
  • ADA-CERP Approved Continuing Dental Education (CDE)
  • Certification in Chairside Dental Assisting (CDA) - DANB

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