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Skills

  • Multicultural competence
  • Referral management
  • Critical decision-making under pressure
  • Mental health evaluations
  • Anxiety disorder expertise
  • Documenting crisis call outcomes
  • Case documentation
  • Acute mental health intervention
  • Knowledge of juvenile justice system
  • Social skills teacher

Work Experiences

  • Was in charge of a caseload of 18 patients who had substance abuse issues as well as co-occurring Axis I and II disorders.
  • Achieved 2 accurate diagnoses in the first session.
  • Collaborated with Workday developers to create a mental health crisis intervention app, facilitating faster support for high-risk clients.
  • Advocated for clients' needs.
  • Addressed acute mental health needs.
  • Collaborated with other mental health professionals to ensure that patients received consistent care and that diversion was avoided.
  • Prescribed and monitored psychiatric medications and, when necessary, suggested clinical interventions.
  • Collaborated with Microsoft Excel developers.
  • Collaborated with community outreach programs.
  • Led educational seminars and lectures at local community mental health centers to raise awareness of mental health symptoms and issues.

Summaries

  • Collaborated with healthcare providers.
  • Achieved a 81% rise in long-term care engagement.
  • Collaborated with community resources for seamless client transitions.
  • Skilled at establishing and maintaining therapeutic relationships as well as assisting patients in achieving their goals.
  • Committed to advocacy for marginalized populations.
  • Achieved 4 accurate diagnoses.
  • Mental Health Counselor with 17 years of experience in healthcare who focuses on the needs of her clients.
  • Within Miscellaneous, senior Mobile Crisis Counselor and outstanding performer in vendor management and workflow optimization.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 42% improvement in staff response times.

Accomplishments

  • Advocated for local legislation to fund mobile crisis intervention teams, resulting in a program expansion that increased service availability by 63%.
  • Oversaw crisis intervention services during high-volume calls, handling an average of 3 emergency incidents per shift while maintaining 54% client safety and satisfaction.
  • Maintained strong working relationships with law enforcement and EMS, ensuring smooth communication and a 43% decrease in response times for shared cases.
  • Engaged in professional development trainings, maintaining adherence to Scrum Master standards and enhancing overall team case resolution rates by 38%.
  • Led educational presentations on suicide prevention and de-escalation techniques for over 3 professionals in partnership with local mental health organizations.
  • Formulated individualized care plans geared toward crisis stabilization, cutting recurrent service requests by 63% among high-risk populations.
  • Streamlined admission and discharge processes for psychiatric hospitals, reducing patient wait times for crisis assessments by 66% and improving care throughput.
  • Established referral protocols, improving access to outpatient providers and enhancing continuity of care for crisis clients by 75%.
  • Implemented trauma-informed care principles in treatment plans, leading to a 37% increase in client satisfaction and recovery metrics.
  • Resolved product issue through consumer testing.

Affiliations

  • Mandated Reporter Training Certification from Vantage
  • Collaborative membership with Disaster Mental Health Response Teams in the West Coast
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Centers for Disease Control and Prevention (CDC) Public Health Crisis Responders Network
  • National Alliance on Mental Illness (NAMI)
  • Association for Computing Machinery
  • Toastmasters
  • Lions Club
  • Member of the Suicide Prevention Coalition in Austin
  • National Association of Social Workers

Certifications

  • Project Management Professional (PMP)
  • Certified Mental Health First Aid Professional by Meridian
  • Certified Addiction Specialist (CAS) by Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Trauma Professional (CTP)
  • Advanced Crisis Intervention Skills Training by Meridian
  • Licensed Clinical Social Worker (LCSW) Certification from framework
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Psychiatric Rehabilitation Practitioner (CPRP) by Ironclad Systems

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