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Skills

  • Handling insurance claims and billing inquiries
  • Organization
  • Project organization
  • Adverse drug reaction monitoring
  • Business operations
  • Controlled Substance Compliance
  • Conflict resolution with patients or healthcare providers
  • Drug stock count accuracy
  • Drug delivery mechanisms
  • Compliance with HIPAA Regulations

Work Experiences

  • Maintained a database of company inventory and prepared and filed required clinical documentation and reports.
  • Allowed the pharmacy to serve 17 new patients.
  • Assisted in organizing educational workshops.
  • Collaborated with the product.
  • Assisted pharmacists with day-to-day tasks as well as pharmacy office management.
  • Was in charge of inventory management, which included counting inventory items, verifying delivery quantities, reviewing medication expiration dates, and placing orders for additional products.
  • Achieved a 56% decrease in missed prescription refills.
  • Awarded for operational excellence in 2017.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Pharmaceutical Assistant alert with 3 years of experience performing day-to-day tasks in active pharmacy settings.
  • Achieved an accuracy rate of 21%.
  • Contributed to higher profitability and stock accuracy.
  • Achieved competency within 2 weeks of onboarding.
  • Within Miscellaneous, senior Pharmaceutical Assistant and outstanding performer in data analysis and workflow optimization.
  • Clear understanding of client relations and cross-functional collaboration as well as process improvement training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Achieved dosing accuracy.
  • Assisted pharmacists by creating weekly stock reports.

Accomplishments

  • Communicated with healthcare providers to resolve prescription clarifications, minimizing delays in medication dispensing.
  • Reduced medication errors by 32% through the implementation of a double-check system for all prescriptions filled.
  • Provided cross-functional support during peak hours, ensuring that prescription turnaround times were maintained at 11 minutes or less.
  • Played a critical role in the pharmacy’s achievement of regulatory compliance during standard audits, with no major infractions noted.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed an inventory optimization system that improved stock turnover and reduced excess inventory holding costs by $9.
  • Implemented proper waste disposal procedures for expired or damaged medications, reducing regulatory compliance risks by 71%.
  • Trained 14 pharmacy assistants on proper prescription processing, decreasing onboarding times by 11 weeks.
  • Successfully implemented a system to cut customer wait times by 83% during peak hours by optimizing prescription fulfillment workflows.
  • Assisted with the management of controlled substances, ensuring compliance with DEA guidelines and avoiding any discrepancies.

Affiliations

  • Specialty Pharmacy Certification Board (SPCB)
  • Institute for Safe Medication Practices (ISMP)
  • American Process Efficiency Institute (APEI)
  • American Association of Pharmaceutical Scientists (AAPS)
  • Pharmacy Technician Educators Council (PTEC)
  • Healthcare Distribution Alliance (HDA)
  • Pharmaceutical Care Management Association (PCMA)
  • American Medical Billing Association (AMBA)
  • The American Association of Pharmacy Technicians (AAPT)
  • National Home Infusion Association (NHIA)

Certifications

  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Medication Management Certification – program
  • Controlled Substances Management Certification – Northwind
  • Google Certified Professional Cloud Architect
  • Fundamentals of Sterile Compounding Certification – procedure
  • Apple Certified Associate (ACA)
  • Medication Reconciliation Certification – program
  • Project Management Professional (PMP)
  • Pharmacy Compliance and Regulatory Affairs Certification – procedure

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