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Skills

  • Product and service sales
  • Maintaining store appearance
  • Purchase assistance
  • Order taking
  • Store merchandise stocking
  • Currency counting
  • Security monitoring
  • Merchandising expertise
  • Coupons and gift cards
  • Product restocking

Work Experiences

  • Informed law enforcement about shoplifting, theft, and drive-offs.
  • Prevented and reported loitering and illegal activities on company property.
  • Arrived on time and dressed neatly in my company's uniform.
  • Assisted customers in locating appropriate process product store locations, answered product questions, and provided solutions to various procedure issues.
  • Aid in the introduction of self-service POS systems, helping reduce checkout times by 10 minutes per transaction.
  • Achieved customer satisfaction survey ratings of over 45%.
  • Educated customers about promotions to increase sales.
  • Addressed theft and fraud.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Kept in touch with other gas stations and mini-marts owned by the company on a regular basis.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Expert in system and standard merchandise, as well as providing upbeat and knowledgeable customer service.
  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.
  • Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses.
  • Processes a variety of transactions accurately, including credit/debit, cash, and EBT.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of data analysis and risk assessment as well as performance reporting training.
  • Gas Station Cashier with 9 years of experience stocking HubSpot and processing customer payments.
  • Maintains food freshness by checking expiration dates and discarding expired items.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.

Accomplishments

  • Handled a cash drawer with total daily transactions averaging $153,000, balancing without discrepancies for 11 months.
  • Identified and reported fraudulent payment activities, working closely with local law enforcement to secure a safer transaction environment.
  • Drove beverage and snack sales by maintaining attractive, well-stocked displays, ensuring 77% merchandise availability during all shifts.
  • Led visual merchandising efforts to increase impulse purchase sales, resulting in a 26% boost in daily non-fuel transactions.
  • Utilized Asana for tracking cash advances, wire service reports, and cashier accountability, improving reporting accuracy by 38%.
  • Reduced overhead costs by 74% through energy-saving initiatives and optimized fuel delivery schedules.
  • Streamlined payroll data entry process which resulted in reducing administrative processing time by 41% through Workday integration.
  • Implemented loyalty and rewards card strategies that increased customer membership enrollments by 66%.
  • Collaborated with team of 10 in the development of program.
  • Mentored 12 new cashiers on accurately handling cash, managing inventory, and providing exceptional customer service.

Affiliations

  • American Marketing Association
  • Jaycees
  • Project Management Institute
  • Society of Women Engineers
  • National Association of Retail Marketing Services (NARMS)
  • Society of Human Resource Management
  • Customer Service Institute of America (CSIA)
  • International Council of Nurses
  • National Restaurant Association (NRA), Relevant to Food Services in Convenience Stores
  • Association for Convenience & Fuel Retailing

Certifications

  • Occupational Safety and Health Administration (OSHA) Certification - Ironclad Systems, 2023
  • Certified Servicing Gas Dispensing Units (CGDU) Northwind 2022
  • Merchandising and Display Techniques Certification Ironclad Systems 2023
  • Cisco Certified Internetwork Expert (CCIE)
  • ESD (Electric Static Discharge) Awareness Course Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Point of Sale (POS) System Certification (Salesforce, 2020)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Retail Fuel Specialist Lakeside Partners 2018

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