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Skills

  • Payment collection
  • Cleanliness
  • Adherence to age verification laws
  • Payment processing
  • Purchase assistance
  • Store merchandise stocking
  • Product restocking
  • Cash Drawer Reconciliation
  • Cash handling accuracy
  • Cleaning and sanitizing

Work Experiences

  • Used ServiceNow to create and submit end-of-shift reports.
  • Assisted customers with troubleshooting issues.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Achieved this for 6 months.
  • Returned voicemails and answered phone calls.
  • Addressed theft and fraud.
  • Assisted diverse customers.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for category purchases.
  • Prevented and reported loitering and illegal activities on company property.
  • Assisted customers with troubleshooting issues at the pump, increasing customer satisfaction ratings by 55%.

Summaries

  • Increased sales in the past by promoting current deals.
  • Clear understanding of data analysis and risk assessment as well as performance reporting training.
  • Maintains food freshness by checking expiration dates and discarding expired items.
  • Quick delivery of hot food and implemented are service-oriented.
  • Friendly cashier with over 15 years in the retail industry.
  • Capable of accurately taking order information and quickly serving customers.
  • Expert in system and standard merchandise, as well as providing upbeat and knowledgeable customer service.
  • Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Gas Station Cashier is a multi-talented Gas Station Cashier who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Reviewed and followed up on daily sales reports, identifying trends to maximize profit and reduce unnecessary labor hours.
  • Worked with suppliers and distributors to maintain flow of goods, reducing out-of-stock incidents on popular items by 51%
  • Reduced end-of-shift closeout times by 6 minutes through the implementation of a streamlined process and cross-training team members.
  • Successfully dealt with conflict de-escalation, managing both customer complaints and theft attempts, contributing to a reduction in loss prevention issues by 37%.
  • Streamlined payroll data entry process which resulted in reducing administrative processing time by 41% through Workday integration.
  • Executed daily fuel pump safety checks in compliance with safety standards, mitigating the risk of accidents and maintaining zero incidents.
  • Documented and resolved metric which led to system.
  • Tracked fuel levels and communicate with the distributor to ensure product availability, maintaining optimal inventory levels at all times.
  • Successfully managed up to 17 different point-of-sale systems such as fuel pumps, lottery machines, and money order services during peak rush hours.
  • Awarded Six Sigma for consistently exceeding sales targets and maintaining customer service excellence over a period of one year.

Affiliations

  • Association of Information Technology Professionals
  • National Council on Alcoholism and Drug Dependence - for Adherence to Age-Related Laws
  • North American Association of Convenience Stores (NAACS)
  • Society for Human Resource Management (SHRM)
  • Society of Women Engineers
  • Loss Prevention Research Council (LPRC)
  • International Supply Chain Education Alliance (ISCEA)
  • Convenience Store News (CSNews) - Members Forum
  • Safe Food Certifications (SFC)
  • International Association of Business Communicators (IABC) - Retail Transactions Track

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Point of Sale (POS) System Certification (Salesforce, 2020)
  • CPIM (Certified in Planning and Inventory Management) (Vantage, 2021)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Petrol Station Operations Manager (CPSOM) Lakeside Partners 2024
  • Certified Retail Fuel Specialist Lakeside Partners 2018
  • Certified Loss Prevention Officer (CLPO)
  • Fuel Pump Maintenance and Repairs Training Meridian
  • Emergency Spill Response Training Beacon Labs 2022

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