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Skills

  • First Aid/CPR
  • Framework equipment
  • Team leadership and development
  • Team building
  • Organization
  • MS Office
  • Retail market trend analysis
  • New hire training on Asana
  • Product knowledge dissemination
  • Process improvement

Work Experiences

  • Collaborated with the Human Resources team to establish smooth onboarding processes, reducing average new-hire training time by 84%.
  • Consistently monitored and adjusted stock levels based on demand analytics, decreasing excess inventory by 70% over 2017.
  • Achieved a 63% increase in revenue over 2020.
  • Assisted in merchandising decisions.
  • Consistently monitored stock levels.
  • Traveled internationally 15 times per year to keep up with the latest trends and make informed purchasing decisions.
  • Aligned store layout with emerging trends.
  • Oversaw the delivery of standard project by system team, which resulted in program.
  • Created a scheduling system that ensured optimal staffing during peak times, increasing checkout speed and customer satisfaction rates.
  • Transported Adobe Creative Suite to 6 months customer locations.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved savings over 5 months.
  • Assistant Retail Supervisor recognized for excellence in communication.
  • 8 years of experience.
  • Achieved key accomplishments.
  • Achieved a 19% reduction in operational bottlenecks.
  • Collaborated with marketing.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Accomplished Assistant Retail Supervisor.
  • Achieved a 73% increase in readiness for new hires.

Accomplishments

  • Managed and coached a team of 16 sales associates, leading to a 82% increase in overall performance metrics within 3 months of joining.
  • Initiated cross-selling strategies that led to a 53% improvement in average transaction value.
  • Leveraged retail analytics to track weekly KPIs, guiding the team toward surpassing sales targets by 44%.
  • Designed a training program that equipped new hires with the tools necessary for success, reducing onboarding time by 57%.
  • Supervised end-of-day cash handling procedures over 11 shifts, maintaining an error-free record with zero discrepancies.
  • Formulated and implemented staff incentive programs, resulting in a 32% improvement in team productivity.
  • Developed a comprehensive customer feedback system, which helped improve store's Net Promoter Score by 44%.
  • Executed data-driven restocking strategies, which improved product availability, leading to a 31% increase in key product sales.
  • Assisted in vendor price negotiations, achieving savings of 18 over 2023 while maintaining stock quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Professional Association for Customer Experience (PACE)
  • Toastmasters International for Communication Leadership
  • Lions Club
  • Project Management Institute
  • Association of Information Technology Professionals
  • National Association of Retail Marketing Services (NARMS)
  • American Customer Satisfaction Index (ACSI) member
  • American Medical Informatics Association
  • Retail Management Association (RMA)
  • Freemason

Certifications

  • Advanced Leadership Certification by Cedar Works
  • Certified Retail Sales Associate by NRF Foundation
  • Certified in Inventory and Production Management (CIPM)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Inventory Management Professional (CIMP)
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe Food Handler Certification
  • Retail Operations Management Certificate by process

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