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Skills

  • Campus climate survey analysis
  • Curriculum enhancement collaboration
  • Professional development coaching
  • Organization
  • Report generation and analysis
  • Business operations
  • Database management (system)
  • Team management
  • Problem resolution
  • Regulatory compliance

Work Experiences

  • Achieved 64% improvement over 2018.
  • Collaborated with academic departments.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 38% positive outcome.
  • Answered 6 calls per 18 months to help customers with their questions and concerns.
  • Evaluated programs and tracked their implementation and adherence to regulations to meet objectives.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Implemented program-level departmental policies and procedures and managed budgets to support educational programs and curriculum.
  • Built partnerships with local organizations to create internship opportunities for students, increasing placement rates by 32%.

Summaries

  • Accomplished in fostering collaboration with interdisciplinary teams to ensure holistic student support. Boosted student participation in advising and career workshops by 69% in collaboration with faculty.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved shorter wait times.
  • Collaborative Student Services Manager skilled in partnership-building and event planning. Spearheaded metric that saw a 64% increase in student engagement with over 4 attendees.
  • Adept in offering tailored support for diverse populations.
  • Clear understanding of cross-functional collaboration and stakeholder engagement as well as strategic planning training.
  • Collaborated strategically with academic departments.
  • Achieved a 38% improvement in satisfaction ratings.
  • Student Services Manager with 7 years of successful quality assurance and client relations experience.

Accomplishments

  • Created and maintained a comprehensive student resource page on Tableau, yielding a 66% increase in student engagement metrics.
  • Conducted annual focus groups to assess student needs and updated policies to reflect feedback, improving satisfaction rates by 25%.
  • Implemented an early warning system using real-time student data, reducing dropout rates by 59% across 10 semesters.
  • Executed retention campaigns targeting high-risk groups, improving retention rates by 49% within the past year.
  • Collaborated across departments to implement Salesforce, which reduced time in academic advising queues by 9 days.
  • Developed educational materials leveraging Tableau, improving accessibility and learning outcomes for students with disabilities.
  • Facilitated the acquisition of $15 in grant funding to support Workday, increasing program participation by 33%.
  • Documented and resolved category which led to process.
  • Managed a student success team, contributing to a retention rate improvement of 83% over the course of one year.
  • Led training efforts for new student advisors, achieving a 70% increase in onboarding efficiency for staff and enhancing student support quality.

Affiliations

  • Council of Graduate Schools (CGS)
  • National Council for Adult and Experiential Learning (CAEL)
  • Society of Women Engineers
  • Freemason
  • National Academic Advising Association (NACADA)
  • National Career Development Association (NCDA)
  • Association of American Colleges and Universities (AAC&U)
  • National Association of Social Workers
  • Project Management Institute
  • Lions Club

Certifications

  • Certified Learning Analytics Professional (CLAP)
  • Student Retention and Success Management Certification
  • Database Management for Higher Education Certification - ServiceNow
  • First Year Experience (FYE) Coordinator Certification - method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Apple Certified Associate (ACA)
  • CompTIA Cloud+ with a focus on Educational Systems
  • Salesforce
  • Certified Public Speaker for Academic Institutions (CPSAI)

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