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Skills

  • Customer engagement initiatives
  • Strategic planning
  • Presentation and plating techniques
  • Conflict resolution
  • Staff training and development
  • Employee Mentorship Programs
  • Recipes and menu planning
  • Culinary trends and market analysis
  • Supervision
  • Staff performance evaluations

Work Experiences

  • All kitchen staff was hired and managed by me.
  • Addressed trending dietary preferences.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Collaborated with executive management to create annual capital expenditure budgets that improved equipment efficiency and reduced downtime by 51%.
  • Collaborated closely with the marketing department to introduce seasonal menus, which increased Workday sales by 16% during 6 months.
  • Boosted sales of ServiceNow by 56% through promotional events and strategic upselling techniques.
  • Adopted and integrated new POS technology systems, which minimized errors and slashed operational costs by $14.
  • Demonstrated adept financial management by developing annual budget plans for Chicago and minimizing overhead by forecasting food trends.
  • Achieved a 2-year record without major violations.
  • Catered for high-profile clients.

Summaries

  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent metric support.
  • Senior Food Manager is a dedicated and hardworking Miscellaneous food service director with 15 years of experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in maintaining high standards of food quality and presentation, consistently delivering a superior dining experience, and driving sustained growth across multiple locations.
  • Within Miscellaneous, senior Senior Food Manager and outstanding performer in data analysis and workflow optimization.
  • Professional who is personable, responsible, and hardworking.
  • Achieved 57% revenue growth.
  • Achieved 33% increase in profit margins.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.

Accomplishments

  • Mentored junior managers, leading to the promotion of 18 team members to leadership roles within two years.
  • Partnered with corporate executive teams to set annual sales goals, successfully surpassing revenue targets by 70% for 6 months.
  • Collaborated with team of 8 in the development of method.
  • Headed crisis management taskforce during the 2022 health department incident, ensuring the restaurant passed all compliance checks with recognition.
  • Developed core wellness programs for staff that improved overall team morale, resulting in a 48% reduction in sick days taken over 6 months.
  • Standardized kitchen prep and cooking procedures across 4 locations, maintaining consistent portion control, flavor profiles, and food quality.
  • Directed marketing campaigns for limited-time offers and special dining events, achieving 23% above average ROI per campaign cycle.
  • Led the implementation of a new inventory management system, reducing food waste by 11% across all restaurant operations.
  • Directed the transition from a legacy POS system to Salesforce, improving order tracking and reducing checkout time by 68%.
  • Curated entire food and beverage program, resulting in a 28% increase in overall guest retention year-over-year.

Affiliations

  • Toastmasters
  • International Foodservice Manufacturers Association (IFMA) – Attended annual Foodservice Leadership Conference
  • American Society of Baking (ASB) – Contributor to discussions on modern food production and sustainability trends
  • Institute of Food Technologists (IFT) – Member since 2015
  • Lions Club
  • Green Restaurant Association (GRA) – Certified Green Restaurant Operator
  • Council of Hotel and Restaurant Trainers (CHART) – Active participant in industry seminars
  • Jaycees
  • Association of Information Technology Professionals
  • Sustainable Food Trade Association (SFTA) – Advocated for eco-friendly practices in large-scale catering

Certifications

  • Lean Six Sigma Green Belt for Foodservice
  • ServSafe Manager Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Dietary Manager (CDM)
  • Project Management Professional (PMP)
  • Certified Executive Chef (CEC) through the American Culinary Federation (ACF)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Safety Manager Certification from NRFSP (National Registry of Food Safety Professionals)
  • National Food Safety Auditor (NFSA) Certification
  • Foodservice Management Professional (FMP)

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