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Skills

  • Community resource connection
  • Business operations
  • Crisis intervention strategies
  • Emergency support planning
  • Problem resolution
  • Community-oriented program expansion
  • Operational improvement
  • Development of individualized family service plans
  • Trauma-informed care
  • Child safety and risk assessment

Work Experiences

  • Advised birth parents on navigating the child welfare system, significantly shortening the process of parental rights restoration by 13 months.
  • Assisted in healthcare system navigation.
  • Advocated for family-centered health services during healthcare reform meetings, leading to the introduction of new policies that supported holistic care solutions.
  • Advocated for policy changes in foster care systems.
  • Collaborated with behavioral health teams to develop actionable crisis intervention strategies for families in need, reducing emergency placements by 15 cases annually.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Advised birth parents on the child welfare system.
  • Administered a system to track client progress.
  • Achieved measurable improvements in family functioning.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Advocated for minority families.
  • Connected over 8 families to financial assistance programs.
  • Conducted risk assessments.
  • Accomplished advocate with over 9 years of experience in comprehensive family case management, leveraging culturally-sensitive and trauma-informed counseling services.
  • Accomplished advocate with over 12 years of experience.
  • Committed to child welfare improvement through the delivery of targeted parenting education workshops, which resulted in a 62% decrease in behavioral issues among children.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at providing hands-on mentorship to social work interns, elevating program effectiveness and advancing the careers of 12 future Family Preservation Specialists.
  • Achieved a 35% reduction in crisis cases.

Accomplishments

  • Led child safety planning meetings with Child Protective Services, helping to coordinate services and reduce out-of-home placement rates by 76% over 6 months.
  • Monitored and analyzed family progress data across 6 months to identify at-risk families, triggering timely intervention services.
  • Developed and launched a home visitation program, resulting in 18 successful family interventions and reduced case escalation.
  • Utilized bilingual skills in Mandarin to increase accessibility of services, improving communication with 47% of non-English-speaking clients.
  • Implemented an improvement plan tracking system, increasing family participation in post-crisis follow-up services by 46% within several months.
  • Reduced recidivism rates in child removal cases by 34% through evidence-based intervention strategies involving cross-agency collaboration.
  • Generated data-driven reports to assess service effectiveness, leading to the introduction of framework that improved family outcomes by 81% in 2022.
  • Reduced emergency shelter placements by 41% through early intervention strategies and collaboration with local shelters and crisis intervention teams.
  • Engaged with policy makers on family preservation initiatives, securing increased state funding for child welfare services in 2019.
  • Trained over 4 staff members on family preservation best practices, improving service delivery and compliance with state regulations.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • National Council for Behavioral Health
  • Council on Social Work Education (CSWE)
  • American Medical Informatics Association
  • International Rescue Committee (IRC) - Family Services
  • National Association for Children of Alcoholics
  • National Child Protection Training Center (NCPTC)
  • Rotary International
  • Association of Information Technology Professionals

Certifications

  • ServSafe
  • CompTIA Network+
  • CPR and First Aid Certification from standard
  • Child Abuse Prevention Certification from Child Welfare League of America (CWLA)
  • Certified Infant Mental Health Specialist (CIMHS) from the Infant Mental Health Alliance
  • Mental Health First Aid Certification
  • Family Development Credential (FDC) from University of Connecticut
  • Program Evaluation and Data Analytics Certificate from category
  • Cisco Certified Network Associate (CCNA)
  • Domestic Violence Intervention Certification from National Domestic Violence Hotline

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